AI

Putting cognitive underwriting to work

Underwriting is at the very core of insurance. Depending upon the line of business, and the guidelines established by the carrier, the process can be very involved.   The process requires a spectrum of skills, including a balance of art and science, along with lots of information, including structured—traditional quantified data—and increasingly unstructured—video voice, text, images, […]

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Perfecting the insurance user experience journey with AI

In recent years, there has been great progress in advancing user experience, online buying capabilities and omnichannel coherence. Yet, despite these advances in user experience (UX) design, user experience in the insurance industry has yet to be fully understood and perfected. Some recent trends in user interface (UI)  thinking involve incorporating “persona” and “customer journey” […]

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IBM Solutions and Services for Insurance

Discover IBM insurance solutions that can help you make smart investments focusing on informed interactions, streamlined operations and enterprise resilience.


Engage policyholders with insight

Faced with a new generation of policyholders who expect seamless and individualized experiences, insurers need new strategies for improving retention and driving growth.

Putting insight to work with analytics and AI in insurance

When it comes to analytics, AI and even innovation – don’t be fooled – there are no magic solutions.  There’s no easy fix – especially for the insurance industry. Ah, so now you are wondering where I am going and why I initially sound pessimistic.  I am not negative.  In fact, I am excited.  I […]

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From art to science: Creating competitive advantage with cognitive decision making

Insurers know the importance of making informed decisions based on current, relevant information. Yet there are differing viewpoints on how much detailed information is necessary to make a decision. How much reliance can be placed on the “art” of underwriting or “experience” in lieu of gathering and reviewing a lot of detailed data and making […]

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Building trust in insurance through blockchain

  To a capacity Las Vegas meeting room that saw attendees sitting on the floor and lining the walls due to every seat being filled, it’s clear that interest in blockchain in the insurance industry has reached a fever pitch. At InsureTech Connect, a panel of insurance visionaries assembled to share their first-hand experience of […]

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Prudential Singapore puts Watson AI to work to increase sales agent performance

Key Points: Prudential Singapore’s 4,600 financial consultants (FCs) serve as the insurer’s key customer touchpoints. Their ability to access and deliver prompt and relevant advice to customers at any time is vital Facing steady growth in customer and business volumes, Prudential recognized it needed an easily scalable and cost-effective solution to support a growing number […]

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Transforming an industry, one automated action at a time

Though the concept of insurance has existed for centuries, the changes the industry has gone through in just the last decade may have been some of the most consequential since the introduction of the internet. Today, one of the biggest driving forces in insurance is the implementation of automation and how it’s changing a number […]

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Addressing a serious challenge in insurance today

It’s a fascinating time in the insurance industry. Insurers of all types face changes in the risk landscape such as new and emerging risk management techniques, the adoption of new capabilities, and exposures brought about by technology and so many human factors, to name just a few. One of the more pressing issues for insurance […]

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MobileFirst approach for insurance companies: Get started or risk being outpaced by competitors

As a former insurance agency owner and seller, I have first-hand knowledge how embracing technology can improve business performance. By ignoring technology trends such as developing mobile applications and other engagement tools, insurance companies are falling behind and being outpaced by competitors. Not long ago when people were seeking information, they would fire up their […]

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Insurers are serious about AI-powered chatbots

Please allow us to introduce ourselves… Chatbots, or Virtual Assistants (VA’s) are no longer so uncommon as to cause consumers to do the virtual equivalent of gawk or an awkward stumble when they come across one. Chatbots have quickly moved into the mainstream. Insurers are no exception, and it is much more than novelty that […]

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Blockchain use cases continue to emerge

There’s been so much talk about blockchain technology lately that one could wonder when the commercials might start running on Home Shopping Network. But other than some high level talk of a shared ledger and confusion with Bitcoin: most people still wonder what “it” is, and how it might actually make a difference. Blockchain simplified […]

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Cognitive technologies are the solution for underwriting

The first known practices of “insurance” are from hundreds of years BC when neighbors would all come together to rebuild a farmer’s barn lost to fire.[1] Or when the community started to store grain so that they would have food in years of famine. Although this part is not documented, I am sure somewhere along […]

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