Big Data and the Devil’s Advocate

I had the pleasure of presenting last night to a group at the Chartered Institute of IT in London, on the topic of big data and analytics, illustrated in part by case studies from the insurance sector. Cognitive computing, Internet of Things and Cyber Security all found a part in the presentation, amongst other elements. […]

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Kafka, cockroaches and insurance

This is not, as some of you might be thinking, an effort to find three completely unconnected words and find a way of tying them together in a blog. Rather, the more literary amongst you, and those who perhaps do cryptic crosswords, will immediately recognise the reference to ‘Metamorphosis’, one of the more memorable words […]

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Ebola, nuclear shelters, and secrets from my past

We all have secrets, some more than others. Amongst mine is that, in my sporting youth, I was a soccer goalkeeper – but I am in good company, as I’m joined by Pope John Paul I and also by Pavarotti. But the secret I want to share with you today is about what I was […]

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New data privacy rules to cost UK policyholders more in premiums

The impending changes to the Data Protection Act 1998, which will come into force on 1 December 2014, make it unlawful for UK insurers to insist on policyholders providing details of their criminal record. The Act has its origins in the European Community Data Protection Directive (95/46/EC), and it will be interesting to see whether […]

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Analytics, foundation subsidence and the $300m claims ’emotional rollercoaster’

‘Foundation subsidence’ is an insured peril which is particular to the UK insurance property market. Subsidence occurs around the world, but only the UK market gives cover, and has cost the UK insurance industry in excess of £3.0 Billion ($4.8 Bn) since it started in the mid-seventies. It relates to damage to the home, when […]

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Insurance, Big Data and ‘Big Risk’

I’ve been giving some thought to the topic of risk recently. I can hear you yawning already….but wait a moment. I’m increasingly realising that this is a bigger issue than I might have allowed for in the past. Let me share my thinking… For many in insurance, risk seems to fall into two camps: Finance […]

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Digital loss adjusting in the new era of claims

The recent publication ‘Digital reinvention- Trust, transparency and technology in the insurance world of tomorrow‘ is one of a series of papers and articles on the topic of how ‘digitalisation’ will change the insurance industry. There is an inevitable impact in the claims area. Digitalisation will inevitably affect loss adjusters, claims inspectors and other third […]

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It’s time we got smart about commercial insurance claims

I was intrigued by a recent press article which discussed disputed commercial insurance claims. In a survey of UK businesses from mid-sized £50m turnover to the largest, 20% of these had suffered a ‘serious’ claim in recent years, and 45% of those claims had been disputed by the insurer. The average settlement for disputed claims […]

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New legs for the proposal form

I had the pleasure of recently presenting on the topic of analytics to a group of geographers . It wasn’t so much about mapping, but rather about the power of geo-intelligence in insurance and how the topic of ‘location’ is infused across all parts of the insurance industry. My call to action for them was […]

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What if Tom Hanks did insurance claims?

I had a rotten meal recently. Well, what I meant to say was that the service was lousy, but the food when it eventually came was alright. I gave the manager a bit of an earful, and he gave me a good discount which went some way to making good the disappointment. I didn’t leave […]

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Thinking about insurance? Take a holiday!

I recently chaired a presentation to a full room of insurers about what insurers could learn about customer analytics from the retail sector. It’s very tempting to make what seems an easy comparison between retail insurers and retailers of consumer goods. Of course the argument goes that the policyholder’s behaviour is the same for both. […]

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Girl talk – The role of women in senior insurance management

I took my family to a pantomime over the Christmas period. It’s a very British thing. This year’s show was Dick Whittington, a true story about a young man who became Lord Mayor of London in the 14th Century. Nearly 700 years later, in 2013 Fiona Woolf became the 686th Lord Mayor of London, and […]

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