Lynn Kesterson-Townes

Do You Have a Customer-Activated Ecosystem?

Let me tell you a horror story. An insurance horror story. I came across this account on the Internet. So, whether or not the details of the tale are completely accurate is unsubstantiated. But, we’ve all experienced this type of absurdity in our consumer lives, whether it was due to an insurance provider or a […]

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When drones fly!

Back in the 90’s, I worked in Corporate Strategic Planning at The Walt Disney Company. So, it was with great interest that I read that Disney has applied for drone (or, unmanned aerial vehicle) permits to create flying characters and aerial shows at its theme parks. Imagine a nighttime parade at Disneyland with Peter Pan, […]

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Does your insurer understand you?

As a hobby, I invest in rental property — single family homes that I rent out for extra income. (I’ve got a kid in college in another state, so every little bit helps!) The other day, I asked insurance companies for a quote on a “landlord policy” for one of my rental houses. Normally, I […]

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Will driverless cars wreck auto insurance?

I live in Los Angeles where traffic is legendary. At one point in my career, while working as a management consultant for PriceWaterhouseCoopers, I had an office in Century City (adjacent to Beverly Hills). Nice place to work. I lived near Pasadena, CA, roughly 23 miles away. The commute almost always took at least an […]

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Will the Internet of Things shrink the insurance industry?

The Internet of Things (IoT) will rapidly become a HUGE challenge for insurers. The total market for wearable wireless devices in sports and healthcare will grow to 169.5 million devices in 2017, up from 20.77 million in 2011, a CAGR of 41% over six years. By next year, it is expected that 1 trillion devices […]

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