Contributors: Fuad Butt

Three ways insurance companies can modernize and deliver value-added services

In a previous blog post, I reflected on my own experience renewing an insurance policy.  To summarize the blog, the insurance industry is undergoing a customer experience led transformation. Customers are demanding more and the marketplace is changing with new entrants and expanded business models from incumbents. In order to lead and grow, insurance carriers […]

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How market forces are disrupting the insurance industry

When I recently spoke with my property and casualty insurance provider about my policy, I did not end up renewing with my longtime provider. Instead, I conducted an online price and coverage comparison only to find a competitor offering comparable coverage at a 40 percent discount and made it very easy for me to sign […]

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