Insurance Platform

Insurance platforms 101: Which platform is the best for your company?

Many insurance technology companies label their offerings a “platform” and, certainly, more will do so in the future. And even  outside the industry, this platform naming proliferation is not just an insurance thing. It is everywhere. Given IBM has an offering named IBM Insurance Platform, I would like to share IBM’s thinking about platforms generally, […]

AI

Perfecting the insurance user experience journey with AI

In recent years, there has been great progress in advancing user experience, online buying capabilities and omnichannel coherence. Yet, despite these advances in user experience (UX) design, user experience in the insurance industry has yet to be fully understood and perfected. Some recent trends in user interface (UI)  thinking involve incorporating “persona” and “customer journey” […]

Claims

The right tools matter in claims adjustments

The phone rings. It is 4 AM on Christmas morning, and there has been a house fire. The family is OK—shaken, but OK. It is time to get up, get dressed and go to work. This early morning call to action is not an uncommon scenario for many insurance adjusters. At a moment’s notice, an adjuster has […]

From art to science: Creating competitive advantage with cognitive decision making

Insurers know the importance of making informed decisions based on current, relevant information. Yet there are differing viewpoints on how much detailed information is necessary to make a decision. How much reliance can be placed on the “art” of underwriting or “experience” in lieu of gathering and reviewing a lot of detailed data and making […]

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Streamlining insurance with platforms and artificial intelligence: IBM at LIMRA 2018

From October 28-30, 2018, leaders in the life insurance industry will convene in New York City for the annual LIMRA conference to answer questions related to this year’s theme: “Reclaiming Relevance: Now Is The Time!” Speakers will discuss how financial services companies can convey their relevance given today’s “flood” of data and how they can […]

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The top 3 financial crime trends insurers face today

Insurers are investing more in anti-fraud technology because the risks are growing. Terrorist groups, crime syndicates, and national and international gangs increasingly carry out large-scale financial offenses to create illegal profits and fund even worse activities.  And these crimes involve multiple industries – insurers say that 84% of fraud cases they investigate involve more than one […]

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Making sense of big data in insurance

As InsureTech Connect 2018 continues, there are some common themes that continue to be raised during discussions of this 3-day event. Points like: “disruption is a good thing,” “blockchain is a game changer,” and “big data is only getting bigger.’ With that in mind, it was a pleasure to sit in on a session titled […]

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Building trust in insurance through blockchain

  To a capacity Las Vegas meeting room that saw attendees sitting on the floor and lining the walls due to every seat being filled, it’s clear that interest in blockchain in the insurance industry has reached a fever pitch. At InsureTech Connect, a panel of insurance visionaries assembled to share their first-hand experience of […]

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Digital transformation in the insurance industry: Part 1 – Data is the new natural resource

Today, with the help of sensors, drones and mobile devices, we are are generating unprecedented amounts of data that create both opportunities and pitfalls for the insurance industry. As data continues to become more ubiquitous and grow exponentially, insurers must establish a sustained capability to effectively use this data to remain competitive. Whilst companies have […]

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Putting insight to work with analytics and AI in insurance

When it comes to analytics, AI and even innovation – don’t be fooled – there are no magic solutions.  There’s no easy fix – especially for the insurance industry. Ah, so now you are wondering where I am going and why I initially sound pessimistic.  I am not negative.  In fact, I am excited.  I […]

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Can insurers compete with the best customer engagers?

Let’s do a thought experiment. I often have discussions with insurance executives about what keeps them up at night. One of the answers I most often hear is the fear of Amazon or Google entering the insurance industry. In our experiment, let’s take one step further. What if a digital giant partnered with or bought […]

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InsureTech Connect: A front row seat to the thriving insurance technology industry

As the seasons transform from summer to autumn in the US, that means getting back to conference and event season. An event that is quickly becoming a fall tradition for IBM is participating in the annual InsureTech Connect conference. No longer just a subset of the fintech industry, the insuretech market has grown exponentially, and IBM Insurance has had a front […]

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LIMRA 2018 Group and Worksite Benefits Conference: The time for insurers is now

I have just attended the 2018 LIMRA Group and Worksite Benefits Conference and am writing this blog post on my way home. Insurance is an industry based on risk protection and it’s ironic that the venue for this year’s conference was the Mohegan Sun Casino Resort in Connecticut, the east coast version of Las Vegas. […]

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The platform-fueled insurance future

As announced in my preview post last week, the IBM Institute for Business Value has just released our main insurance study for 2018, titled “The platform fueled-future: New ways to differentiate in a changing insurance industry.” This study is based on a global survey of 1,000 insurance executives, with questions centering on insurance platforms about […]

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How insurance platforms can accelerate new digital ecosystems

New market pressures and technology-fueled platforms are reshaping industries at record speed, forcing companies to adapt within a new digital ecosystem. How will insurers continue to connect and build ecosystems that will enable new business models while creating great client value? Platforms enhance client value and can modernize and transform insurance. Insurers can use platforms to […]

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