Tech

Instant Checkout: Transforming Customer Experience with Shell

Self-checkouts are supposed to save us time, but crumpled barcodes in unpredictable packaging locations requiring individual scanning, and the dreaded ‘unexpected item in the bagging area’ warning message can quickly turn a trip to the shop into an extreme test of one’s patience. The longer and more arduous the process to check out, the more […]

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CMO Live Chat with THINK Leaders

What challenges face chief marketing officers who seek to excel in data-driven leadership and the creation of engaging customer experiences? On February 9th we asked a panel of experts to share their wisdom on this topic and join us for a chat, which is archived in the comment section below. Our panel included: Carolyn Baird, […]

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Retail and Security Live Chat with THINK Leaders

Woman using mobile phone while shopping in supermarketEditor’s note: the live chat in the comments section is from January 28, 2016. As key purchasing moments increasingly move online, new opportunities for retailers to enhance their customer experiences emerge. Unfortunately, so do new opportunities for cybercrime and security breaches. Brian Kilcourse (@KilcoRSR), Managing Partner at Retail […]

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CES 2016: Internet of Things moves from concept to reality

This year’s Consumer Electronic Show (CES) in Las Vegas helped to prove the “Internet of things” (IoT) is no longer a buzzword but a reality, and everything from homes to cars to athletic gear will soon be connected. This is not only a technological shift, but also a business one. As IDC predicts, by 2020, […]

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Step-by-Step: Transform your business with cognitive computing

Photo credit: Jon Simon/Feature Photo Service for IBM The greatest early potential for cognitive computing (systems that learn at scale, reason with purpose, and interact with humans naturally) is as a decision support system. Cognitive systems will churn through massive data sets—both structured and unstructured—and offer suggestions on anything from the treatment of a disease […]

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Step-by-step: Align IT innovation costs to business benefits

Funding innovation in innovative ways The rapidly expanding digital economy is forcing companies to become not only more creative in their business models and product offerings, but also in how they align costs to business benefits. Our innovation-driven economy is driving CFOs across all industries to rethink the ways they can improve payback periods and […]

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New Vocabulary: Cognitive Computing

Understand systems that learn, reason and interact Cognitive Computing: A Definition Cognitive computing refers to systems that learn at scale, reason with purpose, and interact with humans naturally. What it means Cognitive computing systems aren’t programmed; they’re trained to sense, predict, infer and, in some ways, think, using artificial intelligence and machine learning algorithms that […]

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Yuvi Kochar: A glimpse of the cloud-first future

The IT staff Yuvinder Kochar has assembled at Graham Holdings (formerly The Washington Post Company) has very few technologists. Kochar’s title is vice president of technology and chief technology officer, yet his staff is composed primarily of business analysts with a few project managers for good measure. Having sold its former namesake, The Washington Post […]

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Andrei Popov: Growth, complexity and transparency in a modern-day, global bank

Raiffeisenbank began operations in Russia in 1996, shortly after the country opened its markets. This subsidiary of Austrian Raiffeisen Bank International is now one of the largest banks in Russia and regarded as among the most reliable by international ratings agencies. Andrei Popov took over the CIO spot in 2013. From that perch he oversees […]

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Carl Wilson: Data as a driver of organizational change

Carl Wilson is used to driving organizational change. As the executive vice president and CIO of Marriott for 14 years, he and his team pioneered the travel and leisure giant’s online reservation system, a project that initially met with resistance from some other c-level executives. That system now processes $8.6 billion worth of transactions every […]

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Dr. Jack G. Truong: Innovating, inventing and the art of understanding customer behavior

Innovation is more than a buzzword at AB Electrolux, the venerable Stockholm-based household and professional appliances manufacturer—it’s the lifeblood of the company. In North America, the company sells appliance brands that include Electrolux, Frigidaire, Tappan and Kelvinator, names that have been in the homes of America consumers for close to 100 years. Maintaining that brand […]

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Roger Liew: Staying agile, innovative and focused on the bottom line

Roger Liew is, first and foremost, a developer. His working life began on the Web, coding the Web presence of iconic brands such as Victoria’s Secret and cars.com. By 2000, he was working as a developer on the very well-funded startup, Orbitz.com. In fact, he was the first developer Orbitz hired, and he led the […]

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