security

The (next) big one: Despite warnings, new massive security breaches are only a matter of time

Security experts these days can often feel like they’re shouting into the wind. Amidst the rush by businesses and consumers to embrace new technologies, warnings about security vulnerabilities fall by the wayside. Who can be bothered with such trifles, when there is so much digital awesomeness all around us? The Internet of Things hack last […]

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CMO Live Chat with THINK Leaders

What challenges face chief marketing officers who seek to excel in data-driven leadership and the creation of engaging customer experiences? On February 9th we asked a panel of experts to share their wisdom on this topic and join us for a chat, which is archived in the comment section below. Our panel included: Carolyn Baird, […]

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Retail and Security Live Chat with THINK Leaders

Woman using mobile phone while shopping in supermarketEditor’s note: the live chat in the comments section is from January 28, 2016. As key purchasing moments increasingly move online, new opportunities for retailers to enhance their customer experiences emerge. Unfortunately, so do new opportunities for cybercrime and security breaches. Brian Kilcourse (@KilcoRSR), Managing Partner at Retail […]

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Andrei Popov: Growth, complexity and transparency in a modern-day, global bank

Raiffeisenbank began operations in Russia in 1996, shortly after the country opened its markets. This subsidiary of Austrian Raiffeisen Bank International is now one of the largest banks in Russia and regarded as among the most reliable by international ratings agencies. Andrei Popov took over the CIO spot in 2013. From that perch he oversees […]

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Daniel Diermeier: Brand stewardship and the role of the CIO

Daniel Diermeier, the IBM Professor of Regulation and Competitive Practice at the Kellogg School of Management, is one of the country’s leading experts on managaing reputational risk. Originally trained as an applied game theorist, Diermeier’s teaching and research focuses on the interaction of business and politics, crisis leadership and reputation management. His most recent book, […]

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Data is driving discovery

Methods of scientific discovery evolved slowly over many centuries, from empirical observations about the natural world to experimentation and the hypothesis-driven scientific method. But now, access to massive data sets is driving a new approach to breakthrough discovery. Scientists and others are able to combine the sheer scale of available data with advanced statistical techniques […]

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IT is marketing’s innovation accelerator

The relationship between IT and marketing can often be fraught with tension. IT can see marketing as a group of renegades that asks for the impossible and breaks all the rules in the process. Marketing, on the other hand, can see IT as the group that gets in the way of brilliant plans, bogging things […]

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CIOs are moving from the back office to the front lines

Since its inception, the role of the CIO has always been in flux as technology capabilities and the needs of business are always rapidly changing. The number of CIOs who are responsible for providing basic IT services has increased, as has the number responsible for pioneering and engineering innovation.1 Although the basics will always be […]

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Know your customers without knowing your customers—and without being creepy

Enterprises with a strong understanding of their customers are 60 percent more likely to financially outperform their peers.1 But there’s an important balance to be struck. As companies strive to understand, even anticipate, their customers like never before, they are finding that certain lines must not be crossed. For those with valuable brands, missteps can […]

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Sahal Laher: Breaking down the barriers to omnichannel

Brooks Brothers is America’s oldest clothing retailer, an iconic brand known for its high-touch service and classic style. The ability to reinvent clean lines in a way that feels fresh and relevant is one of the qualities that has allowed Brooks Brothers to remain vibrant over its 186-year history. The celebrated look of “Mad Men,” […]

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It’s time to put mobile first

Over the past decade, mobile technology has grown in functionality and popularity. By now business leaders have heard the numbers: There are nearly seven billion mobile cellular subscriptions in the world – that’s five times the number of fixed telephone lines, nearly 10 times the number of broadband subscriptions, and roughly the equivalent of the […]

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Collaboration for CIOs and CMOs: Step by step

Working together to grow revenue and profitability Introduction Traditionally, CMOs and CIOs have worked in separate arenas. But now marketers face significant technical challenges – finding the right data, analyzing it, getting it into the right hands and monitoring the information loop from marketing to customer and back again. And technology needs to prove its […]

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