Designing the devices users fall in love with (or not)

Don Norman has a bone to pick. “This is an old Apple charger,” he says, holding up a USB power adapter on a recent Skype call. “So I was wondering the other day how much power it put out because I’m trying to find more powerful chargers nowadays. See, can you read it?” he asks, […]

Continue reading

Building a brain trust for good AI?

Whether or not rapidly-advancing artificial intelligence has doomsday potential is a debated topic, with luminaries such as Elon Musk and Mark Zuckerberg disagreeing about the degree of risk. The overall threat to employment through automation and digitization, along with the possibility of AI learning to act against human interest, is either grossly exaggerated or a […]

Continue reading

SXSW 2016: The Future Is Here, It Just Needs a Better Interface

“Two pizzas sitting on top of a stove top oven” No, that’s not a description of my typical dinner at this year’s SXSW Interactive festival (although it’s close.) That simple phrase is proof of the amazing advances that have been made in the science of machine learning. The phrase was automatically generated by a computer […]

Continue reading

Automation and the world of apps

About a year after the first iPhone was released, Apple unveiled something novel: An “App Store” where users could download small software programs, or apps, designed especially for iPhones. It turns out users loved apps—by 2016, there were more than 2 million iPhone and iPad apps on the market. Apps comprise a massive part of […]

Continue reading

How Football Fans and Event Enthusiasts Helped to Design the New Mercedes-Benz Stadium Experience

It’s summertime here in the US, but soon autumn will arrive and that means the return of football. NFL fans will flock to stadiums across the country to tailgate and cheer on their favorite athletes and teams. At the Atlanta Falcons / Arizona Cardinals preseason game on August 26, more than 71,000 fans will walk […]

Continue reading

IBM iX Design Director and Creative Strategist Adrian Franks talks Design Thinking for enterprises at NYCxDESIGN 2017

IBM iX Design Director and Creative Strategist Adrian Franks recently had the opportunity to represent IBM iX at NYCxDESIGN 2017. This gathering of design enthusiasts was held at Cooper Union in the shadows of IBM iX’s NYC studio in the East Village. Adrian shared his insights into what design is, why and how design thinking […]

Continue reading

Building an analytics layer for virtual reality

Companies can learn a lot about you by examining how you interact with a simple banner ad. They know where you came from and how long you’ve spent scrolling. With a pre-roll video spot, they can determine more. Now that brands are dipping their toes into VR experiences, they are poised to unleash rivers of […]

Continue reading

“Alexa: What’s the future of conversational interface?”

Inspired by the conversational system from Star Trek’s Starship Enterprise, Amazon announced the release of Alexa, alongside its Echo device, in November 2014. What at first seemed unusual and futuristic has since become accepted and commonplace. Consumers are becoming more comfortable talking to their gadgets. Instead of going to a website or downloading an app, […]

Continue reading

Follow The Leader

We have a leadership bubble. It might seem invisible, but bubbles usually are. What’s more, a surplus of leadership might seem counterintuitive in a highly networked, diffuse, and uncertain economy. But trends in business—and in culture and politics, too—all seem to gravitating toward a deeper entrenchment of the executive. And in a culture increasingly premised […]

Continue reading

Innovating for people with disabilities: Why companies should invest in universal design

Sensor technology, automation, artificial intelligence and the evolution of natural-language processing have made our personal electronic devices more intuitive and functional than ever. In recent years, these technologies have converged to make up the Internet of Things (IoT)—that is, a movement to make everyday items “smart” by embedding sensors and enabling network connectivity. We now […]

Continue reading

How Human Do We Want Our Virtual Assistants?

Should you refer to Amazon’s Alexa as “it” or “her”? As our daily lives become more integrated with virtual assistants and conversational bots, we must ask, how “human should we design the underlying technology with which we are chatting. Conversation as a platform is positioned to disrupt how we relate to our technology, so it […]

Continue reading

Could AI fight fake news? Yes—with the help of humans.

He was one of the first people to develop a self-driving car, and now he trains fish to play soccer. But it wasn’t until he began to grapple with the problem of “fake news” that Dean Pomerleau finally hit on a task that seemed to exceed the limits of plausibility. In late November of last […]

Continue reading