New Thinking

Must-reads for CHROs seeking to make more data-driven decisions

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Forward-thinking chief human resources officers around the globe are increasingly looking at big trends in consumer experiences and applying them to improve how they keep employees engaged.

According to the just-released CHRO Study published by IBM’s Institute for Business Value, these include using cloud-based services to enable a more flexible workforce unbound by office walls; using predictive analytics to identify emerging employee behaviors as well as patterns that reveal gaps in workforce skills; conducting ongoing social discussions with employees to gauge their sentiments. This is because the majority of leaders at the companies where the 601 CHROs surveyed work tends to understand the impact of changing technologies in the workplace: 63 percent of respondents agreed with this statement.

Our editorial team curated our best articles and interviews that can help CHROs interested in these practices implement them in their organizations. Here they are.

1. The right data can improve employee engagement
In this trend piece, we look at how the Weather Company, IBM and Citizen’s Bank use analytics to observe create workplace patterns to create experiences that help employees feel like they are heard when they have needs and are valued when they perform well or surface innovative ideas.

2. Erik Brynjolfsson: Preparing for the future of IT and HR
The MIT professor and renowned expert on machine learning discusses how artificial intelligence (and cognitive computing) will affect how CHROs hire for evolving skillsets.

3. Andrea Darweesh: The CHROs is the “tip of the arrow” during organizational change The CHRO of the Weather Company (an IBM Business) points out how she has accelerated her decision making abilities dramatically by utilizing data and analytics and as a result has become, as CHRO, known for helping her firm evolve quickly.

Download the CHRO perspective from the C-suite Study


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