IBM at Dreamforce

The Future of Customized Experiences

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When always-on and customer experience collide, there isn’t room for error. Personalization, proactive customer service, value and experience related to price, chatbots, speed, convenience — in this conversation we’ll explore the post-modern world of customer service experience, which brands are doing it right, and why.

Speakers:
– Robert Schwartz, Global Leader, Agency Services, IBM iX (moderator)
– Gadi Shamia, COO, Talkdesk
– Craig Davis, Founder & CEO, Agent IQ
– Arthur Néau, Head of Product, NextUser

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