Paul Papas, Global Leader, Digital Strategy & iX, talks to BRANDthropologie Media, Brain+Trust Insights, and UPS about building smarter brand experiences at THINK 2018.
Billee Howard, Founder + CEO of BRANDthropologie Media || President + CSO, Centiment
Chris Penn, Former VP of Marketing at SHIFT Communications || Co-Founder and Chief Innovator, Brain+Trust Insights, Inc.
Chris Rubio, VP Global Customs Brokerage Staff at UPS
Laura Walker, CEO of New York Public Radio, sits down with Robert Schwartz, Global Leader of Agency Services at IBM iX, to talk about creating an audio brand (not just a radio brand) at WNYC studios. Subscribe to IBM thinkLeaders! Learn more about IBM iX
When always-on and customer experience collide, there isn’t room for error. Personalization, proactive customer service, value and experience related to price, chatbots, speed, convenience — in this conversation we’ll explore the post-modern world of customer service experience, which brands are doing it right, and why. Speakers: – Robert Schwartz, Global Leader, Agency Services, IBM iX […]
Jorge Espinel, Head of Global Business Development at Spotify, talks with Robert Schwartz, Global Leader of Agency Services at IBM iX, about creating meaningful customer experiences and finding innovative solutions to challenges in the music industry.