Paul Stoddart, Vice President and Partner, IBM Global Business Services Digital Practice

Leverage Technology to Improve Patient Centricity

Health care and life sciences (HCLS) organizations are under tremendous pressure to embrace the consumer-centric strategies rapidly being adopted across industries such as retail, entertainment, travel and banking. Today’s consumers expect the same level of superior experiences from their health care providers that they get from Amazon, Netflix, Nordstrom and other highly consumer-centric organizations. As […]

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Patient-Centric Health Care: It’s Time for a New Operating Model

It’s no secret that patient centricity is one of the most pressing priorities for health care and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term […]

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Health Care Experience Matters — Here’s How to Improve It

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or […]

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