social+media

Can the Millennial Generation Rescue Government?

Can the Millennial generation help lead the charge in transforming governments in the new digital era? Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, […]

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Open, Social Transformation

Henry Chesbrough's concept of Open Innovation has recently come alive, fuelled by Open Standards compliant Cloud and the explosion of Social Business. Organisations now use these methods to help them transform, and in this blog post I use storytelling to outline a project we have recently implemented for a major Defence Ministry.

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Social Business for Government

Social Business is already making a real difference to commercial organisations.  For example over a half of companies expect to support their Customer Service processes with social capabilities within two years, and 60% will socially-enable their Sales processes in the next two years. What is Social Business? The prolific use of Social Media has raised the bar for collaboration in […]

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Social Business – why should the Military care?

Defence & Intelligence Organisations are facing an unprecedented set of challenged as summarised in Figure 1. Figure 1 – Defence Challenges  Against a backdrop of budget cuts they face a totally unpredictable, technology savvy and asymmetric threat whilst having to cope with a vast variety of mission types, ranging from offensive operations to natural disaster recovery. […]

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Systems of Engagement Fight Cyber Crime

Systems of Engagement are where Mobile, Social Business, Cloud and Big Data / Analytics come together on a secure platform as a “seed change” in information technology for enterprise and government. I outlined how these can add value to the Police in my first blog post in this series.  I will now explain – using storytelling – how Systems of Engagement can […]

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Lowering Cost with Exceptional Digital Experiences

According to the IBM 2012 CEO Study fiscal pressures continue to be the most important external force impacting government organizations.  This is still true today, as Governments continue to face financial pressures to reduce deficits, citizens and businesses are demanding their government be more accountable and more cost efficient. Accountability in this case, includes a […]

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Transformation on Steroids; MobileFirst + Social Business

Military organization can reap significant information advantage from Social Media technology adoption (see the links below to my previous blog posts), but add the (secure) access everywhere proposition of our  MobileFirst   portfolio and the...

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Organizational Change Management: Weaving In Social Media & Social Business Tools to Drive Lasting Change

This is the second entry in a series of blogs on the topic of Organizational Change Management in the Future.    Social media surrounds us today. In headlines, annual reports, marketing, and across the blogosphere, social media influences the way...

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Social Media in Defence – So What?

Over the last several weeks I have outlined the potential that Social Media technologies offer to a military customer in transforming their business to cope with today’s mission needs and budgetary constraints. I will now complete the series by outlining how...

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Social Business for Defence – Why Bother?

Note that this post follows on from my recent blog entitled " Social Business for Defence - A Cure for Internal Amnesia & External Ignorance?"    Defence & Intelligence Organisations are facin...

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Social Business for Defence: A Cure for Internal Amnesia & External Ignorance?

Defence and Intelligence organizations are transforming to face unpredictable, asymmetric threats whilst embracing coalition operations all within tough budgetary constraints.    Social Media offers a way to combat internal amnesia, providing a way to...

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