social+business

Can the Millennial Generation Rescue Government?

Can the Millennial generation help lead the charge in transforming governments in the new digital era? Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, […]

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Open, Social Transformation

Henry Chesbrough's concept of Open Innovation has recently come alive, fuelled by Open Standards compliant Cloud and the explosion of Social Business. Organisations now use these methods to help them transform, and in this blog post I use storytelling to outline a project we have recently implemented for a major Defence Ministry.

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Social Business for Government

Social Business is already making a real difference to commercial organisations.  For example over a half of companies expect to support their Customer Service processes with social capabilities within two years, and 60% will socially-enable their Sales processes in the next two years. What is Social Business? The prolific use of Social Media has raised the bar for collaboration in […]

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Mobile – Design for User Flexibility

Mobile is almost taken for granted nowadays. Most people, myself included, now feel pretty grumpy if you don’t have immediate access to the information that you seek, regardless of where you are. When mobile for business started, I carried around my own personal cell phone and a Blackberry provided by the Navy for work email […]

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Social Business – why should the Military care?

Defence & Intelligence Organisations are facing an unprecedented set of challenged as summarised in Figure 1. Figure 1 – Defence Challenges  Against a backdrop of budget cuts they face a totally unpredictable, technology savvy and asymmetric threat whilst having to cope with a vast variety of mission types, ranging from offensive operations to natural disaster recovery. […]

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The Internet of Postal Things

The Internet of Things (IoT) occupies a promising – and potentially perilous – position on the technology hype curve. With regard to the promise, our IoT research and initiatives confirm deeply held beliefs about the significant benefits that neighborhoods, cities, states, and countries can realize as a result of becoming more instrumented, interconnected, and intelligent. […]

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Smarter Security for Systems of Engagement

In early September 2014 I had the pleasure of presenting to the US EUCOM Cyber Endeavour in Graffenwoehr, Germany. This is a very short version of what I said! Four key areas of technology underpin our Smarter Planet vision – Cloud, Big Data / Analytics, Social Business & Mobile.  All are relevant to, and increasingly used by the military […]

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Systems of Engagement Fight Cyber Crime

Systems of Engagement are where Mobile, Social Business, Cloud and Big Data / Analytics come together on a secure platform as a “seed change” in information technology for enterprise and government. I outlined how these can add value to the Police in my first blog post in this series.  I will now explain – using storytelling – how Systems of Engagement can […]

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Sustainable Employment: IBM Solutions to Kick Youth Unemployment

The unemployment rate for young adults is about 15% in the US, Australia, and New Zealand. It is about 25% in France and Egypt, nearly 30% in Saudi Arabia, and more than 40% in Italy and South Africa. It is over 50% in Greece and Spain. Rates are even uncomfortably high in economic powerhouses like […]

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Lowering Cost with Exceptional Digital Experiences

According to the IBM 2012 CEO Study fiscal pressures continue to be the most important external force impacting government organizations.  This is still true today, as Governments continue to face financial pressures to reduce deficits, citizens and businesses are demanding their government be more accountable and more cost efficient. Accountability in this case, includes a […]

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Social Business – the buzz from NATO’s NNEC Conference

I had the pleasure of presenting Social Business for the Military at the NATO NNEC Conference in Lisbon last week. My session was well attended and generated some interesting discussions in the Q&A session.  The main...

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Social Business for Defence : White Paper

For those of you who were kind enough to read my blog post series from late last year, you may be interested to hear that these have now been published as a White Paper. Synopsis :  Defense and intelligence organizations are in the process of transforming...

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