Social Programs

Social Programs Beyond Digital

We recently completed our International Social Sector Forum (ISSF) in Berlin, Germany.  Social Programs clients from around the world shared the best practices and challenges they face in delivering results. It was a great opportunity to exchange ideas and approaches in a penalty-free environment. It is important to us as well.  It helps us to understand what is working, where industry leaders are moving, and what needs improvement.

We organized the Berlin ISSF around 3 key topics. Each topic addressed how technology supports new business models.

  1. Simplify processes
  2. Increase coordination across the ecosystem
  3. Improve access to information

social programs

As government leaders spoke, an underlying theme emerged. “Meet them where they are.”

Bundesagentur fur Arbeit (BA), the public employment organization in Germany, started the ball rolling.  If clients want on-line services, BA will be there. If clients will benefit from mobile solutions, BA plans to be there.

Governments are quickly catching up to approaches used by commercial firms around the world.  There should be little need to visit an office to process routine transactions. Corporations use flexible platforms and analytics to tighten relationships with clients, reduce costs, and improve client satisfaction by reducing paperwork.

social programs

“Meet them where they are” underpins approaches by government leaders in Belgium, Austria, Australia, Japan, France, Switzerland, and the Netherlands – and many other places.  The Veterans Benefits Administration  in the US has used that concept for its technology investments. It has eliminated long backlogs associated with benefits applications – cutting paper-intensive processes and sharply improving service to veterans.

Some ISSF participants are finding ways to deliver solutions more quickly. They are convinced of the value of technology.  For them, the challenge is not to control deployment with rigorous development processes, but to move faster. VDAB is the Belgian public employment agency. VDAB has created a fast-action lab. The lab uses agile development and experimentation to rapidly identify and prototype solutions that change lives. I’ll write more on VDAB as part of my next post.

The social programs leaders at ISSF are urgently focused on new ways to work. The goal is to improve outcomes for their clients. They also need to manage tight budgets and workforce challenges in their own organizations. Technology helps them to simplify operations, work collaboratively, and improve decision-making. Increasingly, they are meeting their clients, employees, and partners where they are.

To learn more on how you can improve personal outcomes and strengthen entire communities by delivering health and social services that are integrated, efficient and transparent, please visit our website.

Global Government Industry, Health & Human Services

More Social Programs stories

The Cognitive Port of the Future

Future ports are digital Imagine an autonomous port where the technology is guiding container ships to designated berthing position. Where all operation is automated and optimized using data from high amount of sensors installed across of terminals, water and road network surrounding ports. This is a vision adopted by leading ports like Port of Rotterdam […]

Continue reading

The Future of Travel on Digital Highways

Highways are getting as interconnected as the people who use them. Highway infrastructure is backbone of any economy. The connection between the development of highways and economic growth has been well understood for centuries. But the connection between the digitalization of society and highways is just being explored. Highways are becoming more instrumented, with energy […]

Continue reading

Building the Cognitive Campus

Imagine you could have systems capable of understanding all your data, put it into context, and constantly learn and interact in a natural way. The cognitive future of education is already here, offering new methods and solutions that transform teaching and learning experiences, help graduates meet the skills and needs that are shaping industries and […]

Continue reading