Insights from New Zealand’s “Results” Programme

You can’t solve “horizontal” problems with “vertical” solutions, warns University of Maryland professor Don Kettl. And the country of New Zealand – a forerunner of government reforms – learned that the hard way. Nearly three decades ago, New Zealand pioneered government reforms to make individual single-purpose agencies – a “vertical” solution – more accountable and […]

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IBM Government Prototypes: How We Developed CaliConnects

At the IBM Bluemix Garage, we believe in innovating with speed and incrementally delivering impressive solutions. To build a working prototype — see CaliConnects — in three weeks, we enabled our autonomous, multidisciplinary team of experienced business, technology, and process innovation experts and product owner to learn, build, and iterate, using the labor categories in the request for […]

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Customs in the cognitive era (part 1)

Norbert Kouwenhoven and I are writing an article about how cognitive computing can transform the way customs agencies supervise international merchandise trade. Over the next couple of months I plan to post a series of blog posts about customs in the cognitive era as we finalise the article. In part 1, we look at cognitive […]

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Improving citizen experience through digital transformation: 2016 post-election reflections

Each day, government agencies interact with millions of citizens – veterans, students, taxpayers, immigrants – to accomplish their core missions. Today, where the “last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere”[1] and technology forces create new experiences and disrupt operational models, it’s critical for government organizations […]

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Hyperledger Composer: accelerating blockchain time to value

We often get asked “where’s the business case for this blockchain project”.  Blockchain is new yet offering considerable transformational potential, so this is a hard question to answer.  We usually suggest  that our customer understands what blockchain is, works with us to find a suitable use case then embarks on first project together using an agile […]

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Navigating the global skills crisis – New IBV thought leadership study

Industry, technology and economic disruption has created a perfect storm that is having a significant impact on the types of skills required and the demand for and availability of those skills in global labor markets. This is one of the most significant issues impacting economic vitality: Without the adequate talent, public and private sector organizations […]

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The Future of Public Transportation is Autonomous and Cognitive

Imagine a world where the use of public transportation is as easy as one click on your mobile phone. Many commuters already expect it today. This future of transportation is connected to citizen driven Mobility as a Service, where autonomous vehicles supported by cognitive technology will provide a strong foundation for these new mobility services. Autonomous […]

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Blockchain for government: building trust; demolishing bureaucracy

To build trust, governments strive to be as open, transparent and collaborative as possible.  To demolish bureaucracy, they seek to streamline citizen interaction, financial transactions and contract management.  All too often, they fall short of their own ambitions on both counts. Some fifteen months ago, I published my blog Blockchain for Government.  So much has […]

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Consensus for Business Blockchain

Hyperledger Fabric is a revolutionary blockchain-based approach to transaction processing within business network – through sharing a ledger – which improves efficiencies, reduces settlement times and increases trust within the network.  The four components of blockchain for business are shown in Figure 1; in this blog post I will focus on consensus. Figure 1: Core Components of […]

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What’s the matter with digital strategy?

It’s becoming popular in the public sector to dismiss strategic IT planning, claiming that all the associated effort is a waste of time.  This is the “digital” era (so the argument goes) and citizen expectations, technology capabilities and external influences move too quickly for strategy to be valuable. There’s a logic to that.  But I […]

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What does 2017 look like in the Government space?

I have never professed to be psychic.  However, as 2016 is coming to an end there are clear signs that illuminate the plans of government entities for 2017.  These signs include the surveys that have been conducted to identify the priorities of state, county and city CIO’s.  As you can see, their priorities align very […]

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A cognitive approach to social programs

As governments seek to improve the effectiveness of social programs, a persistent challenge is the multi-faceted nature of the problems facing children, families, and individuals. Addressing these challenges effectively requires sharing information across traditional departmental boundaries, and doing so in a timely manner. Pulling the right information together is so difficult and takes so long […]

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