Tax & Revenue Management

Improving government performance.

The current global financial crisis is having a profound
effect on government agencies at all levels. With the reality of structural deficits never has the phrase “doing more with less” meant so much. There needs to be structural changes in the way government agencies measure performance and delivery services. Using data analytics and new delivery modules like shared services will help pave the way for more transformative efforts and can lead to measurable return on investment and improved quality of life for citizens.

As IBM has worked with governments globally, we have identified seven operational areas that most government agencies can evaluate for cost efficiencies:

– consolidate IT Infrastructure;
– streamline government supply chains;
– reduce energy use;
– move to shared services;
– use advanced analytics to maximize resource use;
– apply analytics to optimize revenues; and,
– drive electronic self-services and improve business processes.

While the financial impact of these operational improvements will vary – based on a variety of factors – IBM has identified savings ranging from 10 to 30%.

To learn more about establishing a Foundation for Efficiency, visit our web site focused on resource management. Today, more than ever, citizens are expecting their government leaders to apply best practices that maximize program quality and drive maximum efficiency.

Director, Global Government: Member - IBM Industry Academy

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