As discussed in IBM’s Economic Vitatlity 2.0, a wave of technology advances (cloud computing, big data and analytics, mobile and social collaboration,and the Internet of Things) are transforming organizations and societies. Government leaders must understand these trends, and work to capture their value to drive innovation and collaboration across their organizations.
Dan Polino, IBM’s Global Public Sector General Manager introduces the vision of Economic Vitality 2.0, and the power to transform the public sector.
As Dan highlights in the video, the “power of data” is at the center of these trends, and harnessing the data will allow government to transform programs and services – driving innovation and enhancing operations to support a vibrant economy.
IBM has worked globally, with governments at all levels, to create “Data Driven Government” environments. Our Data Driven Government Point of View builds on the Economic Vitality 2.0 research, and presents best practices for government to explore. Understanding that governments have never lacked for data, the challenge is to turn data into insights that allow for informed decision making. Areas of focus might include:
• Measuring the effectiveness and efficiency of service delivery channels
• Evaluating where maximum benefit could be obtained from the next investment
• Conducting more effective policy impact assessments
• Increasing the accuracy of projections for revenue,
expenditures or services demand
• More complex assessing of social services client needs to
provide a more effective solution on an individual basis
• Using social sentiment analysis to determine agency profile
in social media and who the “influencers” are
• Adopting more effective management dashboards tailored
to the needs of each layer of management
A 2013 study by IBM revealed that only 50 percent of managers made even half of their decisions based upon data and analytics. The reason for so many decisions being made without analysis is that the data and analytical capabilities are just not available. Data-driven government is about solving that problem.
In short, a data-driven government is one where, for all critical decisions, actionable information is available when and where needed. The benefits are almost incalculable. A few examples include:
• Sounder governance and control
• Optimized fraud and error detection, mitigation and
• Improved services based on insights gained from those
• Improved efficiency through intelligence networks,
which can lead to reduced costs
• Improved public perception of the agency
This is smarter government, enabled to make better decisions.
While challenging, government leaders increasingly have insight into the processes necessary to create a data driven government and the technologies to enable informed decision making. Creating a Data Driven Culture throughout government organizations will be critical to capture the value.
Learn how you can leverage new business models, innovative capabilities and the wealth of data available to create a robust and efficient public infrastructure, ensure safety and security, support the needs of individuals, facilitate sustainable economic growth, and build stronger communities.
Cognitive Government: Enabling the data-driven economy in the cognitive era
In government, cognitive capabilities can help organizations better understand critical trends and develop insights at scale to accelerate improvements for citizens and systems in areas such as public health, education, economic development, public safety and the utilization of natural resources
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