Customs & Border Management

Data Driven Government – Supporting an Economic Vitality Vision…

As discussed in IBM’s Economic Vitatlity 2.0, a wave of technology advances (cloud computing, big data and analytics, mobile and social collaboration,and the Internet of Things) are transforming organizations and societies. Government leaders must understand these trends, and work to capture their value to drive innovation and collaboration across their organizations.

Dan Polino, IBM’s Global Public Sector General Manager introduces the vision of Economic Vitality 2.0, and the power to transform the public sector.

As Dan highlights in the video, the “power of data” is at the center of these trends, and harnessing the data will allow government to transform programs and services – driving innovation and enhancing operations to support a vibrant economy.

IBM has worked globally, with governments at all levels, to create “Data Driven Government” environments. Our Data Driven Government Point of View builds on the Economic Vitality 2.0 research, and presents best practices for government to explore. Understanding that governments have never lacked for data, the challenge is to turn data into insights that allow for informed decision making. Areas of focus might include:

• Measuring the effectiveness and efficiency of service delivery channels

• Evaluating where maximum benefit could be obtained from the next investment

• Conducting more effective policy impact assessments

• Increasing the accuracy of projections for revenue,
expenditures or services demand

• More complex assessing of social services client needs to
provide a more effective solution on an individual basis

• Using social sentiment analysis to determine agency profile
in social media and who the “influencers” are

• Adopting more effective management dashboards tailored
to the needs of each layer of management

A 2013 study by IBM revealed that only 50 percent of managers made even half of their decisions based upon data and analytics. The reason for so many decisions being made without analysis is that the data and analytical capabilities are just not available. Data-driven government is about solving that problem.

In short, a data-driven government is one where, for all critical decisions, actionable information is available when and where needed. The benefits are almost incalculable. A few examples include:

• Sounder governance and control

• Optimized fraud and error detection, mitigation and

• Improved services based on insights gained from those
being served

• Improved efficiency through intelligence networks,
which can lead to reduced costs

• Improved public perception of the agency

This is smarter government, enabled to make better decisions.

While challenging, government leaders increasingly have insight into the processes necessary to create a data driven government and the technologies to enable informed decision making. Creating a Data Driven Culture throughout government organizations will be critical to capture the value.

Data Driven Government Point of View.


Director, Global Government: Member - IBM Industry Academy

More stories

The Cognitive Port of the Future

Future ports are digital Imagine an autonomous port where the technology is guiding container ships to designated berthing position. Where all operation is automated and optimized using data from high amount of sensors installed across of terminals, water and road network surrounding ports. This is a vision adopted by leading ports like Port of Rotterdam […]

Continue reading

Customs in the cognitive era (part 1)

Norbert Kouwenhoven and I are writing an article about how cognitive computing can transform the way customs agencies supervise international merchandise trade. Over the next couple of months I plan to post a series of blog posts about customs in the cognitive era as we finalise the article. In part 1, we look at cognitive […]

Continue reading

Using Cognitive and Blockchain to drive innovation at the border

Cognitive Computing and Blockchain were areas of focus as officials representing customs, border security and immigration agencies from around the globe met in New York City as part of the 2016 CIBM Executive Forum (#2016CIBM). This year the forum focused on how agencies could leverage developments like cognitive computing and blockchain to drive innovation out […]

Continue reading