Social Programs

Cloud for Caseworkers

Share this post:

Few careers are as demanding as those of social services caseworkers. There are inherent risks in dealing with people in crisis and caseworkers know that if they fail to uncover those risk factors, their clients may face serious consequences. Every day, dedicated caseworkers strive to assist their clients in getting the services and support they need. Although committed to servicing the needs of families in crisis, caseworkers are challenged by a number of factors that eventually drive many of them to leave the profession.

 Some of the factors that continue to overwhelm most caseworkers include:

  • Large caseloads and backlogs without enough caseworkers to handle the load
  • Paper-driven processes and disparate systems that prevent access to information promptly
  • An extremely high volume of unstructured data making it hard to see hidden patterns and connections
  • Lack of a single view of clients across the social services ecosystem, making it hard to coordinate services

While these issues may sound a lot like the challenges we all face in our professional lives, taking a closer look at what’s at stake might change our perspective.

When caseworkers lack the support they need to do their jobs, they may leave the profession. This turnover directly correlates to individuals, children, seniors and families in crisis not receiving the services and support for which they qualify and need.

To combat turnover and bolster support for caseworkers, IBM is working with many social services agencies to develop solutions to better manage their caseloads and access the data-driven insights they need to better service their clients, uncover risks and improve program outcomes.

IBM has developed solutions that can help caseworkers improve the outcomes for their clients by enabling a single view of the client across their social services ecosystem delivering significant productivity improvements.

  • Digitizing many paper processes and improving mobile access to critical information
  • Uncovering the insight contained in data including unstructured data that can better inform the caseworker on the risks their clients face
  • Using cognitive technologies to assist caseworkers in making better decisions on the appropriate recommendations at the point of service
  • Increasing collaboration with other experts on their teams to deliver higher quality outcomes for their clients

Learn more about enabling the caseworker with mobile capabilities.

Add Comment
No Comments

Leave a Reply

Your email address will not be published.Required fields are marked *

More Social Programs Stories

Three government agencies you should be emulating

How agencies are successfully sharing information and creating new service delivery models Perspectives on the 12th Annual Stewards of Change Symposium Imagine an era where care providers have complete and actionable information at their fingertips. That time has come. Today, HHS agencies understand that improving the management and outcomes of complex persons requires a holistic […]

Continue reading

Can we beat the opioid epidemic using artificial intelligence?

A complex and tragic epidemic When there is a natural disaster, explosion or virus with the potential to cause the loss of thousands of lives in the U.S., we are quick to respond and then analyze causal issues contributing to the disaster. Our government and private partner agencies rally together and develop a plan to […]

Continue reading

Governments Must Secure and Exploit the World’s Newest Natural Resource

Data. It’s a small word, but carries huge risks and rewards for today’s government leaders. The insidious threats from cyberterrorism are a real and ever-present danger.  Virtually every few weeks, we now hear about a new ransomware threat with a scary name – WannaCry, Petya … who knows what’s next?  What about the data breaches […]

Continue reading