Every profession has unique challenges, but few careers are as demanding as those of social services caseworkers. There are inherent risks in dealing with people in crisis and these caseworkers know that if they fail to uncover these risk factors, their clients may face some very serious consequences. Every day, dedicated caseworkers strive to assist their clients in getting the services and support they need. Although committed to servicing the needs of families in crisis, caseworkers are challenged by a number of factors that eventually drive many of them to leave the profession.
Some of the factors that continue to overwhelm most caseworkers include:
Large caseloads and backlogs without enough caseworkers to handle the load
Paper-driven processes and disparate systems that prevent access to information in a timely manner
An extremely high volume of unstructured data making it hard to see hidden patterns and connections
Lack of a single view of clients across the social services ecosystem, making it hard to coordinate services
While these issues may sound a lot like the challenges we all face in our professional lives, taking a closer look at what’s at stake might change our perspective.
When caseworkers lack the support they need to do their jobs, they may leave the profession. This turnover directly correlates to individuals, children, seniors and families in crisis not receiving the services and support for which they qualify and need.
In an effort to combat turnover and bolster support for caseworkers, IBM is working with many social services agencies to develop solutions to better manage their caseloads and access the data driven insights they need to better service their clients, uncover risks and improve program outcomes.
IBM has developed solutions that can help caseworkers improve the outcomes for their clients by enabling a single view of the client across their social services ecosystem delivering significant productivity improvements.
Digitizing many paper processes and improving mobile access to critical information
Uncovering the insight contained in data including unstructured data that can better inform the caseworker on the risks their clients face
Using cognitive technologies to assist caseworkers in making better decisions on the appropriate recommendations at the point of service
Increasing collaboration with other experts on their teams to deliver higher quality outcomes for their clients
Learn more about enabling the caseworker with mobile capabilities.
Learn how you can leverage new business models, innovative capabilities and the wealth of data available to create a robust and efficient public infrastructure, ensure safety and security, support the needs of individuals, facilitate sustainable economic growth, and build stronger communities.
Cognitive Government: Enabling the data-driven economy in the cognitive era
In government, cognitive capabilities can help organizations better understand critical trends and develop insights at scale to accelerate improvements for citizens and systems in areas such as public health, education, economic development, public safety and the utilization of natural resources
Dr. Julia Glidden, General Manager, Global Government Industry at IBM, had an opportunity to sit down with David Bicknell, editor of Government Computing to discuss the era of cognitive computing and the digital transformation that is taking hold in government agencies around the globe. Dr. Glidden describes the intersection between digital transformation and cognitive computing […]
At IBM we focus on making Blockchain real for business, cutting through the hype and gobbledygook. We are a founder member and code contributor to the Linux Foundation Hyperledger Project, because we are convinced that an open governance, open source, open standards approach is best suited to building a new class of Blockchain for closed, premissioned & trusted business networks. […]