Social Services

Insights from New Zealand’s “Results” Programme

You can’t solve “horizontal” problems with “vertical” solutions, warns University of Maryland professor Don Kettl. And the country of New Zealand – a forerunner of government reforms – learned that the hard way. Nearly three decades ago, New Zealand pioneered government reforms to make individual single-purpose agencies – a “vertical” solution – more accountable and […]

Navigating the global skills crisis – New IBV thought leadership study

Industry, technology and economic disruption has created a perfect storm that is having a significant impact on the types of skills required and the demand for and availability of those skills in global labor markets. This is one of the most significant issues impacting economic vitality: Without the adequate talent, public and private sector organizations […]

Can the Millennial Generation Rescue Government?

Can the Millennial generation help lead the charge in transforming governments in the new digital era? Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, […]

Social Programs Beyond Digital

We recently completed our International Social Sector Forum (ISSF) in Berlin, Germany.  Social Programs clients from around the world shared the best practices and challenges they face in delivering results. It was a great opportunity to exchange ideas and approaches in a penalty-free environment. It is important to us as well.  It helps us to […]

Advanced Analytics Driving Social Services Breakthroughs

For the past several decades, major success stories from within the social services sector have been somewhat scarce. The complexities of intergenerational poverty, aging populations, addiction, abuse, unemployment, homelessness, rising health care costs and tightened budgets have exceeded the capacity of existing programs. New initiatives driven by big data and advanced analytics are shedding light […]

What the Public Sector Can Learn From Uber

When most people hear the word Uber they think about a mobile app that allows them to book car services. However, Uber is much more than that. Uber is a dynamic peer-to-peer market making platform that connects buyers and sellers and helps address supply and demand inefficiencies in markets. Uber and other market making platforms […]

Funding “What Works” Requires Building Performance Systems

The “pay for success” movement in the non-profit world is starting to take hold at the federal, state, and local levels. But a prerequisite is having some way of measuring success – and ensuring the funding models encourage it. The Urban Institute has launched a new web resource to explain Pay for Success, which it […]

Social Workers, Technology, and Transformation

As a critical supplier of technology to health and social program leaders around the world, it helps me to remember who we work for.  Beneficiaries, departments, community organizations, legislators, and taxpayers  — to name a few.  On that list are social workers, the front line workers that make things happen. Social workers change lives. They […]

The Opiate Crisis – Can Tech Help?

The War on Drugs rages on. It is more intense than ever and it’s global. It affects every economic group, people of all ages, rural and urban areas, and we’re losing. In 2014 overdose deaths in the US were 4 times what they were in 2002. Overdoses now exceed car crashes as the largest cause […]

Social Service Programs are Turning to Mobile

Thirty years after FEDEX delivery people began carrying handhelds and nearly a decade after the release of the first iPhone, more social service agencies are launching pilots and almost all are considering mobile. None too soon. In the US alone, the Bureau of Labor Statistics estimates that in 2012 there were nearly 1 million social […]

Mission: Possible! – New IBV study on the future of cognitive in government

Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. First movers in government and other industries are already realizing significant value from this innovative technology and its potential to transform government is enormous. Already, cognitive systems are helping government organizations navigate complexity in […]

Cognitive Technology Will Strengthen Social Programs

Government health and social programs are typically the largest item in government budgets.  They are complex, fragmented services that bewilder recipients and policy makers, alike.  Cognitive technology can help. It can make routine information gathering easier and help to coordinate programs and services that are too often disjointed.  It can help to streamline operations and […]