Social Programs

Cloud for Caseworkers

Every profession has unique challenges, but few careers are as demanding as those of social services caseworkers. There are inherent risks in dealing with people in crisis and these caseworkers know that if they fail to uncover these risk factors, their clients may face some very serious consequences. Every day, dedicated caseworkers strive to assist […]

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A cognitive approach to social programs

As governments seek to improve the effectiveness of social programs, a persistent challenge is the multi-faceted nature of the problems facing children, families, and individuals. Addressing these challenges effectively requires sharing information across traditional departmental boundaries, and doing so in a timely manner. Pulling the right information together is so difficult and takes so long […]

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Can the Millennial Generation Rescue Government?

Can the Millennial generation help lead the charge in transforming governments in the new digital era? Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, […]

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Social Programs Beyond Digital

We recently completed our International Social Sector Forum (ISSF) in Berlin, Germany.  Social Programs clients from around the world shared the best practices and challenges they face in delivering results. It was a great opportunity to exchange ideas and approaches in a penalty-free environment. It is important to us as well.  It helps us to […]

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Advanced Analytics Driving Social Services Breakthroughs

For the past several decades, major success stories from within the social services sector have been somewhat scarce. The complexities of intergenerational poverty, aging populations, addiction, abuse, unemployment, homelessness, rising health care costs and tightened budgets have exceeded the capacity of existing programs. New initiatives driven by big data and advanced analytics are shedding light […]

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What the Public Sector Can Learn From Uber

When most people hear the word Uber they think about a mobile app that allows them to book car services. However, Uber is much more than that. Uber is a dynamic peer-to-peer market making platform that connects buyers and sellers and helps address supply and demand inefficiencies in markets. Uber and other market making platforms […]

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Social Workers, Technology, and Transformation

As a critical supplier of technology to health and social program leaders around the world, it helps me to remember who we work for.  Beneficiaries, departments, community organizations, legislators, and taxpayers  — to name a few.  On that list are social workers, the front line workers that make things happen. Social workers change lives. They […]

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The Opiate Crisis – Can Tech Help?

The War on Drugs rages on. It is more intense than ever and it’s global. It affects every economic group, people of all ages, rural and urban areas, and we’re losing. In 2014 overdose deaths in the US were 4 times what they were in 2002. Overdoses now exceed car crashes as the largest cause […]

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Social Service Programs are Turning to Mobile

Thirty years after FEDEX delivery people began carrying handhelds and nearly a decade after the release of the first iPhone, more social service agencies are launching pilots and almost all are considering mobile. None too soon. In the US alone, the Bureau of Labor Statistics estimates that in 2012 there were nearly 1 million social […]

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The Future of Integrated Care: CrowdChat on Dec 15th, 12 PM ET

For first time in modern history, most governments around the world have an opportunity to engage citizens at an individual level. The proactive adaption of mobile and social technologies is creating plethora of data that can be harvested to improve citizen centric services leading to improved economic vitality. The expectation of citizens to engage with […]

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Granny Pods, Postmen, and Long-term Care

Government budgets are challenged by rapidly aging populations. Healthcare costs are rising and assisted living facilities are springing up around the world. In many cases, residents pay for these out of a lifetime of savings. In other cases, taxpayers cover a substantial portion of the costs. Challenges for the elderly, their families, and government budgets […]

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Social Programs, Technology, and a Platform for Families

Streamlined business models and robust technology are used by every industry to better connect with customers and to create amazing new products and services. At this heart of this revolution is the ability to manage vast amounts of structured and unstructured data. The goals of an economically vital, working population are important objectives of every […]

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