Social Programs

A cognitive approach to social programs

As governments seek to improve the effectiveness of social programs, a persistent challenge is the multi-faceted nature of the problems facing children, families, and individuals. Addressing these challenges effectively requires sharing information across traditional departmental boundaries, and doing so in a timely manner. Pulling the right information together is so difficult and takes so long […]

IBM and Harrow Council to bring Watson Care Manager to individuals in the UK

Last night IBM and Harrow announced a 10 year agreement that will bring Watson Care Manager to the UK and develop new capabilities around personalisation of care services. Watson Care Manager is a new SaaS service from Watson Health that provides new levels of care coordination for social care, health care and integrated care. Available […]

Can the Millennial Generation Rescue Government?

Can the Millennial generation help lead the charge in transforming governments in the new digital era? Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, […]

Social Programs Beyond Digital

We recently completed our International Social Sector Forum (ISSF) in Berlin, Germany.  Social Programs clients from around the world shared the best practices and challenges they face in delivering results. It was a great opportunity to exchange ideas and approaches in a penalty-free environment. It is important to us as well.  It helps us to […]

Advanced Analytics Driving Social Services Breakthroughs

For the past several decades, major success stories from within the social services sector have been somewhat scarce. The complexities of intergenerational poverty, aging populations, addiction, abuse, unemployment, homelessness, rising health care costs and tightened budgets have exceeded the capacity of existing programs. New initiatives driven by big data and advanced analytics are shedding light […]

What the Public Sector Can Learn From Uber

When most people hear the word Uber they think about a mobile app that allows them to book car services. However, Uber is much more than that. Uber is a dynamic peer-to-peer market making platform that connects buyers and sellers and helps address supply and demand inefficiencies in markets. Uber and other market making platforms […]

Social Workers, Technology, and Transformation

As a critical supplier of technology to health and social program leaders around the world, it helps me to remember who we work for.  Beneficiaries, departments, community organizations, legislators, and taxpayers  — to name a few.  On that list are social workers, the front line workers that make things happen. Social workers change lives. They […]

The Opiate Crisis – Can Tech Help?

The War on Drugs rages on. It is more intense than ever and it’s global. It affects every economic group, people of all ages, rural and urban areas, and we’re losing. In 2014 overdose deaths in the US were 4 times what they were in 2002. Overdoses now exceed car crashes as the largest cause […]

Social Service Programs are Turning to Mobile

Thirty years after FEDEX delivery people began carrying handhelds and nearly a decade after the release of the first iPhone, more social service agencies are launching pilots and almost all are considering mobile. None too soon. In the US alone, the Bureau of Labor Statistics estimates that in 2012 there were nearly 1 million social […]

The Future of Integrated Care: CrowdChat on Dec 15th, 12 PM ET

For first time in modern history, most governments around the world have an opportunity to engage citizens at an individual level. The proactive adaption of mobile and social technologies is creating plethora of data that can be harvested to improve citizen centric services leading to improved economic vitality. The expectation of citizens to engage with […]

IBM to Showcase Cúram Child Welfare at CWDA Event

Since their inception, child welfare case management systems have focused on automation to ensure efficient processing of child welfare cases. While this approach has provided greater accountability, it has fallen short in helping caseworkers craft the most effective plan of action for their clients. Caseworkers have heavy caseloads, but they also spend a lot of […]

IBM & Calderdale Council Join Forces on a Project to Encourage More Active, Healthy and Longer Lives

IBM is investing in extending our highly successful Smarter Cities Challenge into the health and human services area as part of our investment in Watson Health.  This week we launched our first pilot with the UK’s Calderdale Council. Many of you will have heard me talk in the past about the growing importance of social determinants […]