Social Programs

Cloud for Caseworkers

Every profession has unique challenges, but few careers are as demanding as those of social services caseworkers. There are inherent risks in dealing with people in crisis and these caseworkers know that if they fail to uncover these risk factors, their clients may face some very serious consequences. Every day, dedicated caseworkers strive to assist […]

Industry Insights

A Perspective on Government in the Cognitive Era

Dr. Julia Glidden, General Manager, Global Government Industry at IBM, had an opportunity to sit down with David Bicknell, editor of Government Computing to discuss the era of cognitive computing and the digital transformation that is taking hold in government agencies around the globe. Dr. Glidden describes the intersection between digital transformation and cognitive computing […]

Design Thinking : Making Blockchain Real

At IBM we focus on making Blockchain real for business, cutting through the hype and gobbledygook.  We are a founder member and code contributor to the Linux Foundation Hyperledger Project, because we are convinced that an open governance, open source, open standards approach is best suited to building a new class of Blockchain for closed, premissioned & trusted business networks. […]

Blockchain for Responsible Business

I recently had the honor of joining a panel at the Responsible Business Forum at Oxford University’s Saïd Business School sponsored by the Mars Catalyst organization.  The conference brought companies together to share their experience of tackling key challenges in their ecosystems to generate financial, social, and environmental value at scale.  These business practices are […]

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Cognitive Revolution in Tolling Industry

A new kind of industrial revolution is upon us, as digital technologies redefine business strategy and operational execution. Tolling operators are under a pressure to innovate and make smart investments in game-changers like the Internet of Things (IoT), mobility, cloud computing and cognitive computing. Many toll operators has been embracing a transformation agenda – redefining […]

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Ten things blockchain is NOT

Over the past months, I’ve written much about how blockchain – as a trusted, distributed ledger with shared business processes – can provide transformational value to almost all industries. One of my colleagues recently suggested I should also say what blockchain is not.  Since I try hard not to practice blockchain religion (“blockchain is the answer, what’s […]

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Boiling Down Business Blockchain

We are making considerable progress with blockchain customer projects – at the time of writing, we have some 31 public references!  But there is still too much gobbledygook and technical waffle given when answering the simple question “So exactly what is blockchain, in business terms?”. Maybe this will help . . . Blockchain is a trusted, […]

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Unpacking a blockchain use case

Careful choice of use case is critical to a successful blockchain first project.  In a previous blog post I have discussed the application of ideation and prioritization techniques, and blockchain fit tests to use case selection. I will now outline ten questions which can be used to understand the selected use case in sufficient detail […]

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Inclusion

Today I saw the release of an article by StateScoop Magazine that announced the Top 50 Women in Technology for 2017.  I know many of these women and truly believe that they deserve this honor.  In no way do I want to diminish their accomplishments or the work that they are doing.  But the article […]

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Beware the Agile Smokescreen

The public sector should take care to avoid inviting chaos in Digital and ICT. What? Why would they do that anyway? What’s he talking about? Fair questions. But it’s already happening. Widespread frustration with a legacy of inflexible methods and contracts has produced a groundswell of support for Agile thinking. In Agile, we reject the […]

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Generating insight sooner

Governments are increasingly embracing DevOps, both its cultural change as well as process automation in software delivery.  Cloud delivery models and practices have transformed the consumption of IT, enabling services to be introduced and changed quickly in response to business need.  Contrast this with equipping business users with insight.   All too often in my […]

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Insights from New Zealand’s “Results” Programme

You can’t solve “horizontal” problems with “vertical” solutions, warns University of Maryland professor Don Kettl. And the country of New Zealand – a forerunner of government reforms – learned that the hard way. Nearly three decades ago, New Zealand pioneered government reforms to make individual single-purpose agencies – a “vertical” solution – more accountable and […]

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IBM Government Prototypes: How We Developed CaliConnects

At the IBM Bluemix Garage, we believe in innovating with speed and incrementally delivering impressive solutions. To build a working prototype — see CaliConnects — in three weeks, we enabled our autonomous, multidisciplinary team of experienced business, technology, and process innovation experts and product owner to learn, build, and iterate, using the labor categories in the request for […]

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Customs in the cognitive era (part 1)

Norbert Kouwenhoven and I are writing an article about how cognitive computing can transform the way customs agencies supervise international merchandise trade. Over the next couple of months I plan to post a series of blog posts about customs in the cognitive era as we finalise the article. In part 1, we look at cognitive […]

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Improving citizen experience through digital transformation: 2016 post-election reflections

Each day, government agencies interact with millions of citizens – veterans, students, taxpayers, immigrants – to accomplish their core missions. Today, where the “last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere”[1] and technology forces create new experiences and disrupt operational models, it’s critical for government organizations […]

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