consulting

Digital era brings new wave of customer experience lessons

Today’s customers can be disappointed after just one click, making customer experience more complex — and more important — than ever. Changes that come from digital customer experience impact not only customers, but also companies’ strategies, processes, operations and employees. The IBM Institute for Business Value surveyed 1,400 companies and 6,600 consumers to better understand […]

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Trend-setting thought leadership is the product of continuous conversation

Today’s executives tasked with keeping a finger on the pulse of change don’t want the latest information; they want the ability to look into the future to anticipate the next big opportunity – or the next major threat. The IBM Institute for Business Value strives to set the pace of change with our thought leadership. […]

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Saudi Arabia – Why It’s Different to Dubai and Why It’s a Good Bet.

The oil rich state of Saudi Arabia is different in three significant ways. For a start – it’s big. Saudi has a huge land area of 2 million sq....

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Making the Business Case For Transformation

Business Transformation: Re-imaging The Case for Change Have you ever found it difficult to create meaningful business cases for implementing organizational change?  All too often transformation leaders and CIO's struggle with challenges when trying...

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One (of many) Important Lessons of M&A – Don’t get caught up in “Deal Fever”

One of the most important lesson we’ve learned in supporting clients M&A transactions, is not to get deal fever.  Doing a transaction, regardless of size, can be a disruptive activity.  Many transactions lack a single truly accountable leader...

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