business consulting

Companies ignore the threat of disruption at their own peril

Industry disruption is here to stay according to research institutions, top analysts and the business press, but many C-suite executives (CxOs) beg to differ. Almost half of the 6,000 CxOs we’ve surveyed through June as part of the IBM Global C-suite Study say their industry is experiencing little to no disruption today. If disruption really […]

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Alternative payment options threaten to unsettle the business world

As alternative payment options such as PayPal and Google Wallet gain popularity, they also are climbing the list of the C-suite’s top concerns. The IBM Institute for Business Value (IBV) has tracked global industry trends through its ongoing series of C-suite studies since 2003. Our latest research, which we will publish in 2018, shows that […]

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Cognitive and AI will revolutionize supply chain operations

The futuristic renderings of science fiction have become reality: Robotic likenesses are now automating and instrumenting a learning supply chain. Artificial intelligence (AI) is making sense of the deluge of operational data from a plethora of devices and cloud applications. This technology also applies advanced mathematics to create products, processes and systems that can adapt […]

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5 Keys to driving automation adoption

Despite the attention-grabbing headlines, suggesting the workforce may one day be replaced by an army of robots, the reality is more complex. Fewer than 5% of jobs are fully automatable, according to McKinsey – but most roles have the potential to automate a significant proportion of their activities. This is the case in IT, where […]

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Blockchain Explorers are breaking away from the competition

As boundaries between industries continue to blur, new leaders are emerging: the Blockchain Explorers. They are far more open to new possibilities and experimentation. They have the capacity to learn fast and the capability to move even faster. And if past performance is any indication, they’re poised to break away. Who are the Explorers? Researchers […]

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Loneliness in the aging population affects society and the economy

Loneliness often isn’t recognized as an important health, societal and economic challenge. That must change. Research has shown that it can lead to health complications such as heart disease and dementia. But it can have equally serious social and economic consequences. And the aging population is especially at risk. Loneliness in the aging population will […]

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Digital era brings new wave of customer experience lessons

Today’s customers can be disappointed after just one click, making customer experience more complex — and more important — than ever. Changes that come from digital customer experience impact not only customers, but also companies’ strategies, processes, operations and employees. The IBM Institute for Business Value surveyed 1,400 companies and 6,600 consumers to better understand […]

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Disruption is a well-known threat, but some organizations are still unprepared

Executives have heard many warnings about the threat of disruption. Yet some organizations appear to be doing little to prepare for a more dynamic, uncertain future. And they may be paying for it in lost opportunities and lower revenue. The IBM Institute for Business Value is exploring how organizations respond to the threat of disruption […]

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Is your digital customer experience nirvana or a nightmare?

In this age of digital disruption, the move to digital customer experience seems inevitable. Companies across industries are aggressively implementing a variety of digital technologies — from mobile apps to virtual reality — to enhance their customer experience. But how much digital do customers really want? The IBM Institute for Business Value took a step […]

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CxOs set their sights back on traditional targets

Two years ago, a new phenomenon was dominating the minds of CxOs the world over. One executive from the US transportation industry described it succinctly as: “The ‘Uber syndrome’ — where a competitor with a completely different business model enters your industry and flattens you.” Many other business leaders professed the same fear — that […]

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Controlling triggers to become a better leader

I recently had the distinct pleasure of hosting two IBM THINK Leaders members at a unique group coaching session with Marshall Goldsmith, THINK Leaders Pacesetter, preeminent executive coach and bestselling author of What Got You Here Won’t Get You There: How Successful People Become Even More Successful and his latest bestseller Triggers: Creating Behavior that […]

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By CFOs, for CFOs in Dallas

  I am looking forward to the event in Big D to speak at Evanta’s sixth annual Dallas CFO Executive Summit. This always compelling invitation-only conference is a fantastic opportunity to speak to and hear from leading CFOs and finance executives on today’s most pressing topics. The transparent discussions that emanate from this community are […]

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