Key Points: A design thinking workshop helped solve a consumer packaged goods (CPG) company’s challenges with its upstream order management process Robotic process automation proved a pragmatic approach to resolving process imperfections and driving down operational costs This scenario illustrates how implementing automation in one operational domain can impact the broader business The phrase “butterfly […]
As we look back at the banking industry’s past couple of years, they have been shaped by a push toward higher levels of digitization and banking automation. It is now clear that there’s more than one path to achieving this goal, depending on the departure points and appetite for risk and innovation. When I talk […]
Key Points: Restrictive offshoring policies are putting unprecedented pressure today on companies to reinvent their business models and look for alternatives to operate their back-office processes. Automation using customized machine learning language translators are slowly emerging as alternatives. Cognitive language translators—like speech-to-text or text-to-text capabilities—are expected to create a renaissance in the global services delivery […]
Key points: Business leaders often question when to use enterprise automation tools like business process management (BPM) versus robotic process automation (RPA). RPA uses software or cognitive/AI robots for performing process operations instead of human operators. BPM is an approach to re-engineer and streamline underlying processes to drive efficiency. Earlier this week, I had an […]
Key Points: Automation is revolutionizing work and operations, but few organizations are making substantial progress toward adoption. IBM’s five element framework addresses questions around automation delivery, adoption and benefits realization Robotics and process automation technologies are empowering organizations to approach operations in entirely new ways. You could even call it a revolution. Executives are asking […]
The difference between automation and artificial intelligence I get this question a lot – what’s the difference between automation and artificial intelligence? With so many technologies and trends, it’s easy to get confused. As with most technology topics, there are opinions – think of the great debate on how to pronounce GIF! With that as […]
The futuristic renderings of science fiction have become reality: Robotic likenesses are now automating and instrumenting a learning supply chain. Artificial intelligence (AI) is making sense of the deluge of operational data from a plethora of devices and cloud applications. This technology also applies advanced mathematics to create products, processes and systems that can adapt […]
Key Points: The fast-paced nature of robotic process automation (RPA) requires agility, accuracy and flexibility within a Center of Excellence (CoE) framework Using an Agile approach for implementing RPA helps maintain visibility, manage risk, and enable flexibility Agile drives short development cycles that deliver viable, iterative products to the client Yes, today’s businesses are increasingly […]
Despite the attention-grabbing headlines, suggesting the workforce may one day be replaced by an army of robots, the reality is more complex. Fewer than 5% of jobs are fully automatable, according to McKinsey – but most roles have the potential to automate a significant proportion of their activities. This is the case in IT, where […]
Wouldn’t it be fantastic to be able to rapidly develop your organization’s innovation? It’s closer than you think: your organization can take steps today for their IT talent to focus more on innovation and delivering higher value. The average company deploys 50% of its IT staff and 60% of its IT budget to simply maintaining […]
One of the most important lesson we’ve learned in supporting clients M&A transactions, is not to get deal fever. Doing a transaction, regardless of size, can be a disruptive activity. Many transactions lack a single truly accountable leader...
When you talk about M&A, people always think it so complicated. Many companies make it more complicated, and the ones that don’t often don’t fair well on the back end of a merger. Why is that? Maybe because M&A has so many moving parts, maybe...