Customer Analytics Pave the New Path to Value

A strong focus on customer-related analytics is one of the key attributes that distinguishes the most analytically sophisticated organizations identified in our recent research, Analytics: The new path to value . It is also a focus of the new IBM initiative,...

Continue reading

More power to the consumer – the changing face of social business

A revolution is happening out there with consumers, and is accelerating in scale and pace.   Many years ago, business was very transactional with relatively limited real connection between the consumer and seller. Remember the model T Ford? Any color is...

Continue reading

From Social Media to Social CRM – What Customers Want

Social media holds enormous potential for companies to get closer to customers and, by doing so, facilitate increased revenue, cost reduction and efficiencies. But first, companies need to understand what customers value most, especially when they are in the...

Continue reading

New business models for the digital revolution

The business world has already gone through information revolutions based on digital technology and the Internet. But today’s transformation has raised the ante. People everywhere are using mobile devices to bring digital capabilities to nearly everything they...

Continue reading

Launch of Smarter Commerce Consulting

Today, we’re launching the Smarter Commerce initiative , a new practice in IBM Global Business Services, and a set of offerings and services from across IBM designed to help our clients increase the value they generate for their customers in a world that is...

Continue reading

Observations from the 2011 Broadcasting Australia Conference

I had the opportunity the week before last to speak at the Australian Broadcaster's conference and meet with a few clients in Sydney and Melbourne. Everywhere I went I was talking about the findings of our Beyond Content IBV paper from last fall and my...

Continue reading

The Road to a Smarter Enterprise: Six Principles for Successful Transformation

 This is the golden age for business transformation. The Great Recession forced organizations to jettison unprofitable business lines, dramatically cut costs, and reinvent themselves in radical ways to remain competitive. Firms of all sizes have launched...

Continue reading

Winning in China with digital business models: How enterprises can innovate to thrive

Our world continues to undergo profound changes as Internet access and digital technologies have dramatic effects on individuals’ actions and companies’ business models. In 2009, China was home to an estimated 21 percent of the world’s Internet users – roughly...

Continue reading

The Value Integrator’s Catalyst for Change

As Bill Fuessler points out in his recent blog post announcing our Journey to a Value Integrator study, our participants each had a specific reason that served as a catalyst for transformation. While their reasons for change differed, the participants all...

Continue reading

Journey to a Value Integrator

The 2010 IBM CFO Study found that one group of Finance organizations, Value Integrators, stand out by demonstrating the highest effectiveness across the entire CFO agenda. In particular, they excel at two capabilities: 1) Finance Efficiency brought about...

Continue reading

IBM’s Public Sector video series: Strategies to Cut Costs and Improve Performance

This video, featuring Debra Cammer Hines, IBM's Public Sector Consulting Leader, is second in the thought leadership series from the group. Debra discusses IBM's Strategies to Cut Costs and Improve Performance report, which she co-authored along with fellow...

Continue reading

10,000 CEOs, CFOs, CIOs and CHROs and counting… What did we learn?

Over the last two years, thousands of IBMers around the world conducted face-to-face interviews with a whopping 10,000+ executives. So what is it that they talked about?  1. Complexity, not change, is the major theme—a worry for most actually. Those that are...

Continue reading