Automation

Do you know what an astounding number of senior IT executives admit they’re doing wrong?

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A recent research report revealed that 95% of enterprises consider innovation to be important. As a matter of fact, approximately 30% consider innovation essential to their future survival and growth. That being the case, what percentage of senior IT executives do you think would describe their current business practices as innovative? The answer is going to surprise you.

Before I reveal their response, I’d like to introduce you to a fascinating analyst report that examines the current state of the IT automation market, and to the study that conveyed the critical importance of innovation.

These are studies by Everest Group, a respected global consulting and research firm that is well known for its PEAK MatrixTM. This is a proprietary composite framework that compares the performance of prominent technology providers. Using this analysis, Everest Group provides an objective, data-driven, and comparative assessment based on absolute market success and delivery capability.

In the 2017 Everest Report, Cracking the IT Innovation Code,  IBM was determined to be the clear cut leader in innovative application services. Everest Group contends that providers who have a pervasive culture of innovation are better able than others to deliver innovation outcomes. Furthermore, it believes that of all the competitors they examined, IBM was best positioned for application innovation.

More than any other organization, IBM demonstrated consistent and continuous innovation, particularly with our offerings such as IdeaStream (a crowdsourcing-based collaboration platform), and our outcome-oriented approach of IBM Design Thinking.

In Everest Group’s PEAK MatrixTM for Automation in Application Dev-Test, released in July 2017, IBM proudly placed as a Leader. This impressive positioning was based on Everest Group’s evaluation of 12 leading service providers.

The analysts at Everest Group credited us with leveraging Watson’s immense capabilities to build automation solutions that reduce manual efforts in areas such as development and maintenance. They also recognized IBM for our understanding of client processes in detail, enabling us to provide consulting-led automation.

While we’re thrilled to receive acclaim from experts in the field, we also understand that we can not rest on our laurels. Instead, we must put even greater pressure on ourselves to excel, to differentiate ourselves, and to always be perceived as industry leaders.

We have a history of innovation, and it is only through innovation that we will remain at the top of our game.

Now, this brings us back to the question I asked at the beginning of my blog: How many senior IT executives consider their organizations innovative? The Everest Group study, Cracking the IT Innovation Code, reported that a mere 30% would describe their organization’s practices that way. Shocking, isn’t it?

I encourage you to think about your own practices, and then review the reports yourself. Share them with others who would benefit from the expert opinions they offer.

For expert advice and information about how others are using intelligent automation, please join my colleague Elli Hurst, Tom Reuner from HfS, and Timothy Wetzel of AmerisourceBergen for a webinar about the Keys to Success for Cognitive Automation of Application Management. They will be available live to answer your questions, or you can use the comment box below.

Also, please visit our web site to learn more about IBM automation and how we can help you innovate using the services analysts recommend.

General Manager & Global Leader, IBM Application Services

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