Institute for Business Value

Discover emerging trends, business innovations and success patterns.

Cognitive and AI will revolutionize supply chain operations

The futuristic renderings of science fiction have become reality: Robotic likenesses are now automating and instrumenting a learning supply chain. Artificial intelligence (AI) is making sense of the deluge of operational data from a plethora of devices and cloud applications. This technology also applies advanced mathematics to create products, processes and systems that can adapt […]

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Finance leaders are stepping into the cognitive era

Pressure on chief financial officers (CFOs) to enable enterprise agility and help their businesses make better decisions is intensifying. Finance organizations must now proactively manage business growth and risk. Cognitive computing can help CFOs improve operational efficiency and create the potential for faster profitable growth. According to surveyed chief executive officers (CEOs), finance is one […]

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Blockchain Explorers are breaking away from the competition

As boundaries between industries continue to blur, new leaders are emerging: the Blockchain Explorers. They are far more open to new possibilities and experimentation. They have the capacity to learn fast and the capability to move even faster. And if past performance is any indication, they’re poised to break away. Who are the Explorers? Researchers […]

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Loneliness in the aging population affects society and the economy

Loneliness often isn’t recognized as an important health, societal and economic challenge. That must change. Research has shown that it can lead to health complications such as heart disease and dementia. But it can have equally serious social and economic consequences. And the aging population is especially at risk. Loneliness in the aging population will […]

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Digital era brings new wave of customer experience lessons

Today’s customers can be disappointed after just one click, making customer experience more complex — and more important — than ever. Changes that come from digital customer experience impact not only customers, but also companies’ strategies, processes, operations and employees. The IBM Institute for Business Value surveyed 1,400 companies and 6,600 consumers to better understand […]

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Disruption is a well-known threat, but some organizations are still unprepared

Executives have heard many warnings about the threat of disruption. Yet some organizations appear to be doing little to prepare for a more dynamic, uncertain future. And they may be paying for it in lost opportunities and lower revenue. The IBM Institute for Business Value is exploring how organizations respond to the threat of disruption […]

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3 top reasons banks adopt hybrid cloud

If banks are reticent to fully embrace the power of hybrid cloud, they may be missing out on getting closer to customers and outflanking competition. The latest IBM Institute for Business Value report, “Tailoring Hybrid Cloud for Banking,” reveals the three top reasons banks are adopting hybrid cloud — and why bankers think they’re important: […]

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Is your digital customer experience nirvana or a nightmare?

In this age of digital disruption, the move to digital customer experience seems inevitable. Companies across industries are aggressively implementing a variety of digital technologies — from mobile apps to virtual reality — to enhance their customer experience. But how much digital do customers really want? The IBM Institute for Business Value took a step […]

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Every industry can learn from retail’s pursuit of optimal customer experience

Retail and consumer products brands have much work to do to satisfy customers’ continually evolving expectations. On a 0 – 100 scale, brands scored an average of 33 in the 2017 Customer Experience Index Study from the IBM Institute for Business Value. Only 3 percent of brands were classed as “Leading Edge,” which means they […]

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Great thought leadership can come in small packages

Who doesn’t love a snack? Sure, we need to have balanced meals with veggies, proteins and carbs, but sometimes a handful of chips or a miniature candy bar hits the spot. At the IBM Institute for Business Value (IBV), we believe thought leadership can work the same way. We’re proud of the globally recognized, in-depth […]

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CxOs set their sights back on traditional targets

Two years ago, a new phenomenon was dominating the minds of CxOs the world over. One executive from the US transportation industry described it succinctly as: “The ‘Uber syndrome’ — where a competitor with a completely different business model enters your industry and flattens you.” Many other business leaders professed the same fear — that […]

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From insight to action: Make blockchain work for you

Blockchain isn’t the tool of tomorrow; it’s the tool of today. Industries already are reimagining business models with this technology. Leading organizations have rolled out commercial blockchain solutions, and many others are following suit. Those who haven’t started investing in it risk falling behind their competitors. The IBM Institute for Business Value (IBV) is publishing […]

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