Automation

Automation in Action

New digital business models have completely shaken the global economy. More than half the names of the companies on the Fortune 500 have disappeared since the year 2000. It’s likely that in another decade many more will fall off the list –- whether they are transformed through mergers and acquisitions or replaced by new companies […]

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How IBM is leveraging the power of RPA to speed up its procure to pay process

Key Points: IBM Procurement implemented RPA to automate a blocked invoice payment process that often required intensive manual intervention IBM was able to reduce manual intervention by 95 percent, and our blocked invoice resolution time has fallen from 32 minutes per invoice to 90 seconds per invoice Existing process experts were shifted to focus on […]

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What does artificial intelligence mean for your business processes?

Key Points:  To deliver next generation business process services and support the digitally reinvented enterprise, businesses need to embrace intelligent automation Artificial intelligence (AI) can now deliver personalized, end-to-end frictionless experiences that are outcome focused and easy to scale Learn about three cognitive solutions from IBM that are transforming the way finance, HR and procurement […]

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How one consumer goods company took advantage of design thinking and automation

Key Points: A design thinking workshop helped solve a consumer packaged goods (CPG) company’s challenges with its upstream order management process Robotic process automation proved a pragmatic approach to resolving process imperfections and driving down operational costs This scenario illustrates how implementing automation in one operational domain can impact the broader business Learn more The […]

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Cognitive and AI technologies offer many paths to banking automation and digitization

As we look back at the banking industry’s past couple of years, they have been shaped by a push toward higher levels of digitization and banking automation. It is now clear that there’s more than one path to achieving this goal, depending on the departure points and appetite for risk and innovation. When I talk […]

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5 tools for orchestrated workforce and enterprise automation

Key points: Understand five types of process automation tools of varying complexity and maturity When orchestrated, these tools can unlock workforce and enterprise transformation 25 to 100 percent of repetitive processes can be automated, reallocating workforce bandwidth to more value-add activities Learn more What is process automation and what value can it bring to your […]

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The amazing race: The accelerating pace of enterprise automation

  Is your company keeping pace with advances in enterprise automation? Those of us who work in enterprise automation have the perception that the whole world is automating, and fast. That’s why we called our cognitive enterprise automation workshop at Gartner Symposium “The Amazing Race.” We wanted to reflect the urgency we feel as the […]

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How to ramp up robotic process automation with artificial intelligence

Key points: Artificial intelligence addresses the limits of robotic process automation, allowing for the rise of intelligent automation Intelligent process automation promises new levels of productivity and innovation—freeing an organization’s people to focus on higher-value activities Learn more The interest in and use of robotic process automation (RPA) has rapidly increased to support repetitive, labor-intensive […]

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The human side of automation

I’ve worked with manufacturing clients for many years, so I’m very familiar with automation that is often employed to perform mundane, repetitive tasks. The goal in these cases is to improve process quality and speed while optimizing resources. Or, to put it bluntly, automation is often used to replace headcount with faster alternatives. However, I’d […]

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Machine language translation for automation is disrupting global service delivery

Key Points: Restrictive offshoring policies are putting unprecedented pressure today on companies to reinvent their business models and look for alternatives to operate their back-office processes. Automation using customized machine learning language translators are slowly emerging as alternatives. Cognitive language translators—like speech-to-text or text-to-text capabilities—are expected to create a renaissance in the global services delivery […]

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Why – and how – you need to begin your cognitive enterprise automation initiative.

Automation doesn’t threaten jobs; it enhances job satisfaction. While 98%1 of companies are already engaged in some form of automation, their staff needn’t be concerned that robots will soon take over their work. It’s estimated that fewer than 5%2 of jobs are fully automatable. Rather than fear automation, many employees are elated when it relieves […]

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Do you know what an astounding number of senior IT executives admit they’re doing wrong?

A recent research report revealed that 95% of enterprises consider innovation to be important. As a matter of fact, approximately 30% consider innovation essential to their future survival and growth. That being the case, what percentage of senior IT executives do you think would describe their current business practices as innovative? The answer is going […]

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