Automation 101: Learn How Automation Will Fundamentally Change the Future of Work

Automation 101 is a series where we’ll breakdown wonky, technical automation topics at the 8th grade level.

As machines are quickly learning to complete the repetitive and time-consuming tasks that take up much of our workdays, workers are being freed up to think more creatively and ambitiously about their jobs. Instead of being tied down to tedious responsibilities, new worlds are opening up.

How is this going to transform and influence the future of work?

Changes in technology inevitably create a ripple effect across an entire organization. A South American insurance company, for example, recently upgraded its clunky manual process for reconciling claims by creating an intelligent processing system using natural language processing.

The system, capable of synthesizing thousands of pages of documents and spreadsheets, resulted in more than 90 percent reduction in time required to process. The employees previously charged with that responsibility were freed up to focus on more stimulating tasks that has the potential to scale the business.

Another example of how automation frees workers up to new possibilities comes from a German financial services company.

This organization saw a 60 percent increase in time efficiency automating just 10 planned processes. After realizing a return on its investment in less than 12 months, the company plans to automate more back-office processes such as form creation, name changes, prefilling data, updating statuses, and triggering investigations. Now teams can be redeployed into new parts of the business, exposed to new challenges and growth opportunities.

This is automation in action today. And are just a few examples of how automation is impacting the labor force’s daily lives.

For more examples of how automation is transforming businesses today, read our recent study The Evolution of Process Automation.

In it, we survey over 3,000 C-suite executives to deepen our understanding of automation across markets and provide three easy steps to get started on your automation journey:

• Think big and create an automation foundation.
• Start small and streamline expansion with an automation command center.
• Work differently and optimize digital processes to rebalance the workload.

Interested in learning how your level of automation stacks up against the organizations we surveyed? Take our assessment.


Read the study

Global Vice President - IBM Enterprise Automation

More Automation stories

C-suite executives are ready to double-down on cloud computing

At a time when the hype around emerging technologies such as autonomous cars and augmented reality seems to be sky-high, C-suite executives are keeping their feet firmly on the ground when it comes to investing in a core area: cloud computing. While it might not seem surprising that a majority of CxOs would prioritize such […]

Continue reading

Four steps can help your organization close the gender gap in leadership

Despite abundant evidence that gender equality in leadership is good for business, an overwhelming majority of organizations say advancing women into leadership roles is not a formal business priority, according to a new study from the IBM Institute for Business Value (IBV). In fact, women hold only 18 percent of senior leadership positions among 2,300 organizations surveyed […]

Continue reading

In the Spotlight: Damian Brown

What is your current role for IBM Talent Acquisition Optimization? I am leading go-to-market sales efforts across Middle East and Africa for TAO, a role which has broadened across our Talent and Engagement (T&E) offering over the last six months.

Continue reading