Chitra Dorai, Ph.D.

What does artificial intelligence mean for your business processes?

Key Points:  To deliver next generation business process services and support the digitally reinvented enterprise, businesses need to embrace intelligent automation Artificial intelligence (AI) can now deliver personalized, end-to-end frictionless experiences that are outcome focused and easy to scale Learn about three cognitive solutions from IBM that are transforming the way finance, HR and procurement […]

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Machine language translation for automation is disrupting global service delivery

Key Points: Restrictive offshoring policies are putting unprecedented pressure today on companies to reinvent their business models and look for alternatives to operate their back-office processes. Automation using customized machine learning language translators are slowly emerging as alternatives. Cognitive language translators—like speech-to-text or text-to-text capabilities—are expected to create a renaissance in the global services delivery […]

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