Industry Insights

VIDEO: Generation Z on “Uniquely Generation Z”

Here we are, at the beginning of the end of the first month of 2017. And just in case you’ve been hiding under a rock, the National Retail Federation Retail’s Big Show rocked the consumer-facing industries just two weeks ago, and we have fresh, new research on Generation Z — the “Uniquely Generation Z” study. […]


At NRF 2017, Discover #WatsonRetail in the IBM booth

This blog post is one of many blogs surrounding the 2017 National Retail Federation Retail’s Big Show event in January. To see more on the IBM presence at the event, see the other blog posts or visit the IBM at NRF 2017 landing page. I have no doubt that 2017 is going to be a year unlike any […]

Consumer Experience

Hyper-Local Personalization Becomes a Reality

The Need for Localization The need to be relevant to consumers through localization has never been more critical, especially as city populations continue to grow and expand. Today, 54 percent of the world’s population lives in urban environments. In 1950, that number was 30 percent. By 2050, it will reach 70 percent.1 Every city is […]

Digital marks the end of a retail era

This last week has brought a couple of significant events in the world of retail and FMCG brands.  One digital, one not. A passing of the baton in UK food and drink Firstly, on a sad note, there is the passing of Jeffrey Hyman.  Jeffrey was the founder and chairman of the Food & Drink […]

Weather is cool (in all senses of the word)

About weather As you may know, I am English, and so weather is a topic close to my heart.   I look at the sky each night and wonder if that red sky really will be “shepherd’s delight” as we say.  Predicting the weather is important for me – it tells me whether I should wrap […]

6 Top 2016 Highlights from Insights on Business for CP

As I wrote in my “2016 highlights” post for the Retail blog, 2016 was a year to forget for many Consumer Products (CP) companies. Consumer-facing industries have spent much of 2016 strategizing how to fight off disruption within their industries, and every passing day seemed to bring about a new startup competitor. Outside of the industry, […]

Are you Keeping Up with Generational Change?

As a person that has spent much of my life in a world where a telephone conversation was the primary means of communication, I am often left dumbfounded at the reluctance of the ‘younger generation’ to make a simple phone call. I see it again and again with my own children (ages 19 and 21) […]

Podcast: The 2017 Customer Experience Index

2016 may be a year to forget, ripe with digital disruption inside of the Retail and CP industries and uncertainty in our world outside of the Retail and CP industries. In light of all of the uncertainty, customer experience is top-of-mind for retailers and CP brands moving into 2017, and IBM Consumer recently launched a […]

Can you predict the future?

Consumer demand in a world of uncertainty The upsets and unpredictability of global political events such as the Brexit vote or the election of Donald Trump got me thinking about the famous quote of U.S. politician Tip O’Neil that “all politics is local.” Upon further reflection, you could replace the word “politics” with a number of […]

Innovation for all the people

Innovation for the people, by the people I am by nature cheerful.  I come from Birmingham in the UK which likes to brand itself as the heart of England (it is in the middle and people are friendly) so it is in the blood.  But for many this holiday season, being cheerful is hard because […]

“Un-blocking” your potential… at NRF 2017!

What do New York City, meat, and diamonds have in common?  The answer:  they will all be a part of our discussions on ‘Blockchain’ at this year’s National Retail Federation (NRF) show January 15-17, 2017. Many of you may have heard of the term ‘blockchain,’ and some of you may even have read an article […]

It’s a Crowded Marketplace… Can You Differentiate?

This is one of a series of blog posts surrounding IBM’s presence at the National Retail Federation Retail’s Big Show 2017. To hear more about IBM’s presence at the event, please see the other blogs or visit our NRF 2017 landing page. Other retailers and brands are not your only competition — start-ups and upstarts […]

On Shelf Availability as a Supply Chain Metric is so 1980s

Supply Chain Manager? Forget On Shelf Availability A little nostalgia first if I may. When I first started off as a management consultant I worked in a group that was called marketing and operations. Implicit in the name of the group was the assumption that the claims and promises made by the brand had to […]

Retail’s Big Show — A Look Back and a Look Forward

It’s hard for me to believe that the NRF Retail’s Big Show is once again looming close — about a month and a half out from today! NRF 2016 — Welcome to the cognitive era This past year, IBM helped usher in the cognitive era. In our day and age of big data, competitive advantage […]

All Aboard the Holiday Hype Train

Ladies and gentlemen, it is the most wonderful time of the year. Well, that is, unless you’re looking to buy an NES Classic Edition or a Hatchimal. Get Behind Me, Turkey and Dressing As of this past Thursday, Thanksgiving in the United States has come and gone, which means that even those who wait until the […]