Design Thinking

Creating customer-centric solutions through IBM Design Thinking

  Though my background is not in design in the traditional sense, my role as Design Lead at IBM fits the definition of design as “the intent behind an outcome.” Using IBM Design Thinking, my team examines long-standing problems from a new point of view to deliver tangible outcomes that improve users’ experiences and drive […]

Cognitive

Business Process Re-imagination in the Cognitive Era

Without question, digital technologies have profoundly altered the way people and businesses interact. Mobile, social media, cloud and analytics are leading to a disruptive “rethink” of the way people live, engage, and work.  Based on a recent study by IBM Institute of Business Value, for organizations to succeed in such a disruptive environment, they need […]

Digital Reinvention

Digital transformation has opened doors to automated, intelligent business processes

The convergence of digital technologies (cloud, analytics, mobile, social and security, or CAMSS) with new cognitive solutions has created a data-driven world that is fundamentally changing both business and operating models. The typical path to business process automation combined with IBM Design Thinking principles has been redesigned to demonstrate how clients can shift their operating […]

Cognitive augments the “human” in human resources

Technology advances have changed the retail industry,  enhancing  convenience as well as the client experience. Everything from personalization, recommendation engines, targeting, beacons, social platforms, referral incentives and customer retention are being used daily to sell everything from diapers to diamonds. Fortune 500 executives are being advised to treat talent as they would customers—understand their behavior […]

IBM & CognitiveScale redesign procurement user experience to make better buying decisions

True innovation is rare—for individuals or large enterprises—unless we first step out of our comfort zone of “how it has always been done.” As Global Practice Leader for IBM Procurement Transformation, my team recently embraced this reality by teaming with Pascal d’Arc, General Manager of Cognitive Procurement, at CognitiveScale and IBM® Business Partner to rapidly […]

CFO as the Revenue Enhancer

CFO’s continue to feel the pressure as their C-suite colleagues look to them to provide business insights. Not just insights based on traditional reporting from internal information. But insights that come from beyond the walls of their respective Finance organizations, including operational data, insights from social media, and data from external sources. For IBM’s recently […]

Why does traditional procurement BPO run out of value in three years or less?

How to avoid the trap and extract optimal, sustainable value Many chief procurement officers (CPOs) are becoming reluctant to engage in a procurement business process outsourcing (BPO) solution because the value can run out in three years—or even sooner—and leave them wondering why they chose this route in the first place. But CPOs don’t have […]

What do the butterfly effect and automation have in common?

The phrase ‘butterfly effect’ was coined by Edward Lorenz in the 1960s when he was studying weather patterns. Lorenz believed that something as delicate as a butterfly fluttering its wings could trigger tiny changes in the atmosphere that could ultimately alter the path of a huge weather event, such as a hurricane. In other words, […]

Banking digitization: The RPA perspective

Banks and financial institutions are under constant pressure to improve their financial performance, reduce costs and improve returns on capital. They want to rapidly scale their processes but the target is elusive due to complexities and costs in back end processes. In tandem with this they have to focus and prioritize the modernization and digitization […]

How can you attract and retain talent for your changing workforce?

How can IBM Kenexa Recruitment Process Outsourcing (RPO) help you attract and retain talent for your changing workforce? The future of work is all about the employee experience. And it begins the moment when a candidate first interacts with your organization—long before they actually become an employee. This post features highlights from Redefining Talent, the 2016 […]

Next Leap to IBM Watson Cognitive Procurement

We are entering the Era of Cognitive Business and Innovation. Business transformation requires new skills, new actions, and new levels of integration, with greater speed. Client expectations are evolving from simple cost savings and efficiency to effectiveness. Procurement is critical function in any company but primarily for Distribution sector industries like Retail, CPG, Wholesale etc. We […]

IBM Transforming Retail Marketing Operations

Why do Retail CMOs need innovation in Retail Marketing Operations? Chief Marketing Officers in the Retail industry are challenged with improving the customer experience, growing revenue and building customer loyalty. There are increasingly new technologies and channels opening up presenting a need to evolve and incorporate new touch points into campaigns quickly. Challenges of transforming […]

What powers finance transformation for CFO in Retail Industry ?

Why the need for finance transformation in retail? Retailers require flexible, agile business operations to drive growth. CFO of retail companies continuously evaluate measures to increase or improve profitability, operational outcomes, working capital, revenue, collaboration with suppliers & distributors, productivity and achieve sales fulfilment. But they come across various challenges around customer centricity, revenue acceleration, […]

How to address your workforce issues for holiday seasons and periods of peak demand

The short answer is: with the aid of recruitment services. The shifting business landscape of today’s retail organizations is increasing the pressure on human resources professionals. As more customers flock to online shopping, in-store revenues are declining, forcing executives to re-evaluate and streamline store operations. The retail industry currently employs over 15 million individuals of […]