payments

Agile fraud management takes more than the right models

In recent months, some prominent organizations have begun moving away from their traditional pattern of purchasing colossal, general-purpose infrastructure technology, and have begun looking towards personalized technology options.  This well-publicized trend has also highlighted a wider change in the market, namely, the increasing importance of picking not only the right application, but also the right […]

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How do you solve a $48 billion payment fraud problem?

According to recent information from Juniper Research, online payment fraud losses from e-commerce, airline ticketing, and money transfer and banking services are expected to reach $48 billion by 2023, more than double the $22 billion in losses estimated for 2018. There’s been a wave of data breaches, now what? The wave of data breaches in […]

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Digitizing the flow of goods, information and money with blockchain

Blockchain is one of the hottest movements in the financial services industry, but people continue to question where it exists on the hype cycle at every major conference I attend. While other companies are still defining use cases and exploring proof of concepts, IBM already has blockchain solutions in production and often encourages new clients […]

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Serving payments customers in the age of instant gratification

Like millions of others, I enjoy having a cup of coffee at various retail coffee establishments. Over the years, these coffee shops, especially the large chain variety, have evolved with upgraded choices to increase customer satisfaction and happiness. Enhancements start with mobile app-based personalization such as social currency, rewards programs, and probably most importantly, streamlined […]

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Removing friction and fraud from P2P payments

With new payment rails often come unpredictable threats, and likewise the need to help customers adopt these products easily. A balance is required between adequate reliability and security without impacting the customer experience. In the emerging world of person-to-person (P2P) payments, establishing a frictionless (and “fraud-less”) experience is even more critical, since a bad experience […]

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Where is the financial services industry in the digital transformation journey?

At the 2018 Money20/20 US conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. IBM was there in full force. And I had the pleasure of hosting a panel of CEOs three mornings in a row. See the IBM at Money2020 playlist below for some of the […]

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Don’t miss these IBM sessions at Money20/20

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. If you read Bob Hoey’s earlier Money20/20 blog, you know that IBM has a great line up of  featured executive speaking sessions and daily Wake Up with the CEOs […]

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How prepared are you for the next big thing in payments? Voice!

Traditional banks are being reinvented. They’re aiming to be wherever their customers are and offer seamless contextual experiences. Unsurprisingly, transaction and payment services are one of the biggest disruption areas in banking. And while we don’t know what’s next, we know it’ll come at us quickly. In a blink of an eye, banks will have […]

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Putting smart to work in financial services: IBM at Money20/20

The war for talent. Regulatory uncertainty. Keeping my customers, my customers. These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Every year, […]

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Colt races towards better sales performance with IBM

Motivating sales teams with commission payments is central to many organizations’ success, and at Colt Technology Services we’re no different. In today’s unpredictable marketplace, it’s more important than ever to be able to adjust sales compensation programs in line with changes in strategy. However, as we grew, it became more difficult to scale up and […]

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IBM playing key role in Canadian summit to modernize payment systems

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit, held in Toronto on May 9-11 with industry leaders, innovators and challengers. While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust […]

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