machine learning

What customer complaints can tell you about your experience (and your compliance)

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well […]

Continue reading

Demystifying AI for risk and compliance

Artificial intelligence (AI) is no longer a new idea. From autonomous vehicles to spam filters, AI is affecting our lives and the way many companies do business. A recent explosion of AI applications is taking place in financial institutions, particularly in the area of risk and compliance.  Some may see this as a no-brainer, but […]

Continue reading

IBM FinTech at SIFMA Conference

Some important financial technologies are changing the way the world is doing business and that change is now reaching the securities industry. From artificial intelligence and machine learning to blockchain and robotics, these technologies are beginning to transform the securities industry and are offering up some big questions involving their implementation. At the SIFMA Fintech […]

Continue reading

What technology will transform financial services?

Jeffrey McMillan, chief analytics and data officer of Morgan Stanley answered this question Reinventing Financial Services, an event hosted by IBM and The Economist. Jeff believes that big data and artificial intelligence (AI) are two core technologies that are transforming financial services business models. Mining big data with machine learning technology allows companies to harvest […]

Continue reading