digital reinvention

Evolution through digital reinvention in banking

Today’s banking systems evolved from the first merchants bartering and carrying goods between early villages and towns. From there, banking expanded across the world in the form of lenders supporting trade across the Silk Road in ancient Greece, the Roman Empire, and the Han Dynasty. Our most closely related banking systems evolved in medieval and […]

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Putting smart to work: Raising Cora

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. A digital reinvention […]

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Reviving personalized banking with transaction data

Digital transformation is one of the biggest shifts in core banking fundamentals in the past few years – and for more reasons than you might realize. Before digitization, banking was done solely in the local branch. Bankers worked with their customers face to face, building relationships by learning about each individual customer and their unique […]

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Banking the unbanked in India

Banking in India is in the midst of a major reinvention, a digital reinvention to be exact. Prime Minister Narendra Modi promised in 2014 to end “financial untouchability” and launched a government campaign to reduce the forty percent of the population without access to basic banking services. Since this government program was implemented, almost 300 […]

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Confidence in payments

For banking customers, confidence comes from knowing that their payment was completed instantly and securely.  This trust is a key capability banks must consistently demonstrate as they digitally reinvent their services to compete in the global, immediate payments processing marketplace. Instant payments and other new services are being driven by regulatory mandates along with digital […]

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Banks rise to the FinTech challenge—Bringing disruption in-house

No industry today is immune from the assault of disruptive competitors. In the banking world, those disruptors are the fintechs, companies that exist at the intersection between technology providers and financial service providers. Fintechs appeared on the scene about a decade ago, and started cherry picking a number of financial services that had historically been […]

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Is 2017 the year of digital business reinvention in financial services?

Against a backdrop of emerging technologies, shifting customer expectations, regulatory changes and evolving business models, Forrester Research lays out the future of financial services in a provocative report entitled “Predictions 2017: Pioneering Financial Providers Will Partner With Fintech To Build Ecosystems”. It makes the claim that breakaway leaders will focus on digital business reinvention delivered […]

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Improving Customer Experience Through Digital Reinvention

I’ve spent most of my life as a satisfied consumer. Whether I bought a new outfit, hailed a taxicab, invested in stocks or bonds, or rented a movie, I viewed almost everything as a transaction. The transaction either succeeded or it didn’t. Most of the time, it did. That’s all changing. And the pace of […]

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IBM Design Thinking brings a wealth of innovation to wealth management

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. I also know him for something he said several decades earlier. In a speech to a YMCA […]

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