chatbots

AI and the rise of digital humans in financial services

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019.[1]  Every type of work is undergoing a transformation. A 16 trillion dollar opportunity, artificial intelligence will fundamentally change every business process, every […]

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Financial services live at IBM Think 2019

This blog has been updated to include video replays of live sessions at IBM Think 2019 and presentation pdfs when available. Read below to find session materials related to financial services. Welcome to Think 2019 in San Francisco, CA! This week the conference begins, and I hope you’re booking plans to engage with the great […]

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How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

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Driving innovation in risk management: Financial risk APIs designed and engineered for the cloud

Today, most banks and other financial institutions use the internet as one of the primary ways of interacting with customers. For example, online banking and customer portals allow clients to access services without visiting a physical location or even talking to a person. While other industries are moving beyond the use of the internet as […]

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Choosing the right chatbot vendor

When you think of technologies that are changing the way the banking industry conducts business, is your first thought chatbots? Many people think it’s cognitive computing or artificial intelligence, but when was the last time you walked into a bank; waited in line to ask your favorite bank teller a question; and grabbed a yellow […]

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Putting smart to work: Raising Cora

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. A digital reinvention […]

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Staying on brand: How to humanize virtual agents, just enough

We are currently at a point in time where virtual agents (VAs) have become more commonplace within customer service than ever. The global chatbot market is expected to reach $1.23 billion by 2025. Now, interacting through a text or a web app for customer service is not all that awkward and has gone mainstream. A growing number, […]

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Banking to the power of IBM: opportunity at Sibos 2017

At Sibos 2017 in Toronto IBM will show how we are empowering global banks by helping them digitally reinvent for tomorrow. Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting, […]

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Banking the unbanked in India

Banking in India is in the midst of a major reinvention, a digital reinvention to be exact. Prime Minister Narendra Modi promised in 2014 to end “financial untouchability” and launched a government campaign to reduce the forty percent of the population without access to basic banking services. Since this government program was implemented, almost 300 […]

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Transforming customer engagement with cognitive virtual agents

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses. Further, 33% of Millennials are only willing to wait […]

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How Cognitive Virtual Agents Will Transform Customer Engagement

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses. Further, 33% of Millennials are only willing to […]

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