big data

What customer complaints can tell you about your experience (and your compliance)

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well […]

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A new era of technology enabled financial risk management

In this series of blogs, we will focus on four transformative technologies with emerging risk applications that can help banks and financial institutions grow profitability and protect the enterprise. Each technology is at the start of an enormous adoption growth curve, and has been the subject of intense discussion. In this edition, read how these […]

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Beware of data “science projects” turned fraud prevention solutions

As e-commerce has revolutionized the way we buy and sell online, we are no longer bounded by borders or time zones. Goods can be purchased from anywhere around the world at any time of day. Because of this, traditional rules-based fraud detection systems have become outdated and no longer work. Today, real-time payments require real-time […]

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Calling the true innovators: Venture into the future of financial services

Three years ago, banks were looking at fintechs with a wary eye. Two years ago, they were appointing chief innovation officers to dip their toes in with proof-of-concept projects or in-house incubators. Now, they are all in. From the open banking regulatory initiatives in the UK and Europe to the opensource, hybrid cloud strategies that […]

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Using a big data approach to overcoming banking regulatory requirements

Asset liability management (ALM) and liquidity risk (LR) are top of mind for banks as the pressure from today’s regulatory environment heats up. Interest rate risk in the banking book (IRRBB) guidelines bring ALM analytics much closer to market risk standards and add more scenarios, so banks must dive deeper into the risks embedded in […]

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Welcome to the age of the incumbent in banking and insurance

We, in the financial services industry, are leading the charge, ushering in “the age of the incumbent.” That notion might sound counter-intuitive, given the proliferation of start-up Fintechs, who seemingly threaten established institutions at every turn. But we at IBM are not only very optimistic about incumbents, we believe the time is now for incumbents […]

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The five biggest technology trends affecting FinTech today

Two years ago, I wrote an article on the 6 biggest trends in FinTech. Looking back, I’m happy to say that there has been significant progress in all the areas. A year after that, I wrote Everyone is Talking about APIs to discuss a trend that, at the time, was new to the industry. In […]

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How eSecLending found a smart way to cut data costs and boost risk insight

Smart financial services companies know that risk analytics isn’t just about meeting regulatory requirements – it’s about gaining a competitive edge. By giving decision makers more insight about the markets they trade in, the counterparties they trade with, and the portfolios they manage, you can help them outthink the competition, reduce exposure, and optimize the […]

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Transforming customer engagement with cognitive virtual agents

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses. Further, 33% of Millennials are only willing to wait […]

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What technology will transform financial services?

Jeffrey McMillan, chief analytics and data officer of Morgan Stanley answered this question Reinventing Financial Services, an event hosted by IBM and The Economist. Jeff believes that big data and artificial intelligence (AI) are two core technologies that are transforming financial services business models. Mining big data with machine learning technology allows companies to harvest […]

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Reinventing Financial Services

We’ve been long saying that financial services firms today are undergoing a radical transformation. From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. To further complicate the landscape, customer expectations continue to evolve, as […]

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