artificial intelligence

What customer complaints can tell you about your experience (and your compliance)

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well […]

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Holistic surveillance: Treating a business like family

If you’re a parent, you have most likely discovered the benefit of technology to help keep your children safe. Tech like video cameras can assure you your child has made it home from school, while apps can let you know your child’s location or notify you if they’re speeding while driving, or can even tell […]

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IBM RegTalk webinar series 2019: The beginning of AI-enhanced AML

Around the world, financial institutions and the regulatory bodies who govern them are awakening to the potential applications of technology in financial crime prevention. While this has long been a promise of technology providers in this area, it is now finally, coming to fruition. Join our in-depth conversation, hosted by Watson Financial Services General Manager, […]

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How financial institutions can get started with AI today

If 2016 was the year artificial intelligence (AI) became a buzzword for the financial services industry (among many others), then 2017 has been more a year of introspection. There’s a growing awareness on the state and application of AI within the industry. AI is not yet a magic switch, particularly for financial institutions (FIs) where […]

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