analytics

A new era of technology enabled financial risk management (Part 1)

In this series of blogs, we will focus on four transformative technologies with emerging risk applications that can help banks and financial institutions grow profitability and protect the enterprise. Each technology is at the start of an enormous adoption growth curve, and has been the subject of intense discussion. In this edition, read how these […]

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An innovative risk path beyond aggregation for finance: An interview with Peter Chirlian

IBM recently announced its acquisition of Armanta, a provider of aggregation and analytics software to financial services firms. Armanta’s technology platform allows financial institutions to aggregate data across multiple systems in near real-time speed.  We caught up with Peter Chirlian, CEO of Armanta, an IBM Company, to tell us more about Armanta’s innovative approach to […]

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It’s getting expensive not to be compliant

Banks around the world are continuing to be penalized heavily for their inability to meet with ever-changing and complex financial regulations. Regulatory fines imposed in 2017 alone proved this to us in many ways. For example, financial intelligence regulator Austrac handed gaming giant Tabcorp a fine of AUD 45 M (USD 35 M) for non […]

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The five biggest technology trends affecting FinTech today

Two years ago, I wrote an article on the 6 biggest trends in FinTech. Looking back, I’m happy to say that there has been significant progress in all the areas. A year after that, I wrote Everyone is Talking about APIs to discuss a trend that, at the time, was new to the industry. In […]

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How eSecLending found a smart way to cut data costs and boost risk insight

Smart financial services companies know that risk analytics isn’t just about meeting regulatory requirements – it’s about gaining a competitive edge. By giving decision makers more insight about the markets they trade in, the counterparties they trade with, and the portfolios they manage, you can help them outthink the competition, reduce exposure, and optimize the […]

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Transforming customer engagement with cognitive virtual agents

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses. Further, 33% of Millennials are only willing to wait […]

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Reinventing Financial Services

We’ve been long saying that financial services firms today are undergoing a radical transformation. From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. To further complicate the landscape, customer expectations continue to evolve, as […]

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How Cognitive Virtual Agents Will Transform Customer Engagement

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses. Further, 33% of Millennials are only willing to […]

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Improving Customer Experience Through Digital Reinvention

I’ve spent most of my life as a satisfied consumer. Whether I bought a new outfit, hailed a taxicab, invested in stocks or bonds, or rented a movie, I viewed almost everything as a transaction. The transaction either succeeded or it didn’t. Most of the time, it did. That’s all changing. And the pace of […]

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Who says you can’t save your way to prosperity?

Legendary Chairman Lou Gerstner took note, upon joining IBM, of the endless stream of meetings to measure progress towards quarterly revenue goals.  His conclusion: “You can’t fatten a pig by weighing it.” The other side of that growth coin is reducing costs.  And there: the conventional wisdom is that you can’t save your way to […]

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Automation in banking: a journey worth taking

A big part of my work at IBM involves advising clients on automating their business processes.  In that work I have to admit I find inspiration in a quote from inventor and entrepreneur Tom Preston-Werner.  “You’re either the one that creates the automation or you’re getting automated.” For decades, companies in every industry have focused […]

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