Payments & Transactions

Agile fraud management takes more than the right models

In recent months, some prominent organizations have begun moving away from their traditional pattern of purchasing colossal, general-purpose infrastructure technology, and have begun looking towards personalized technology options.  This well-publicized trend has also highlighted a wider change in the market, namely, the increasing importance of picking not only the right application, but also the right […]

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How do you solve a $48 billion payment fraud problem?

According to recent information from Juniper Research, online payment fraud losses from e-commerce, airline ticketing, and money transfer and banking services are expected to reach $48 billion by 2023, more than double the $22 billion in losses estimated for 2018. There’s been a wave of data breaches, now what? The wave of data breaches in […]

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Event: Reinventing Financial Services


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Financial services live at IBM Think 2019

Welcome to Think 2019 in San Francisco, CA! This week the conference begins, and I hope you’re booking plans to engage with the great financial services activities and experts at the conference. Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. […]

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Serving payments customers in the age of instant gratification

Like millions of others, I enjoy having a cup of coffee at various retail coffee establishments. Over the years, these coffee shops, especially the large chain variety, have evolved with upgraded choices to increase customer satisfaction and happiness. Enhancements start with mobile app-based personalization such as social currency, rewards programs, and probably most importantly, streamlined […]

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Hot banking sessions at IBM Think 2019

With such a great lineup of education and activities for financial services leaders at IBM Think from February 12-15  in San Francisco this year, planning your agenda will be tough. While there is a great array of banking-specific sessions from which to choose, the sessions below are highly recommended. These sessions include financial services leaders […]

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Financial crime in finance: Unlocking communications to find hidden risks

FINRA and other regulators have informed firms of their expectation to adopt practices of “heightened supervision” to isolate high-risk brokers and activities, including those who have previously committed financial crimes. In the past two years, FINRA has released guidance to strengthen controls on high-risk brokers and further indicated it would be an ongoing priority. In […]

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Removing friction and fraud from P2P payments

With new payment rails often come unpredictable threats, and likewise the need to help customers adopt these products easily. A balance is required between adequate reliability and security without impacting the customer experience. In the emerging world of person-to-person (P2P) payments, establishing a frictionless (and “fraud-less”) experience is even more critical, since a bad experience […]

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Where is the financial services industry in the digital transformation journey?

At the 2018 Money20/20 US conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. IBM was there in full force. And I had the pleasure of hosting a panel of CEOs three mornings in a row. See the IBM at Money2020 playlist below for some of the […]

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Nine questions to ask an Enterprise Fraud Management vendor

When observing the waves, you may miss the shifting tides. Enterprise Fraud Management is being reinvented. Assessing revolutionary risk and compliance management solutions with outdated factors and antiquated perspectives may prevent you from seeing the bigger picture. Here are some key questions that should be asked of Enterprise Fraud Management vendors: Question #1: How versatile […]

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Your everything IBM at Sibos guide

Welcome to Sibos 2018 in Sydney! Day one of the conference has begun, and I hope you’re booking plans to meet with IBM at the conference. Each day, I will update and revise this blog several times with news, announcements, videos, and blogs live from the floor at Sibos. Return often and let it serve […]

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Don’t miss these IBM sessions at Money20/20

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. If you read Bob Hoey’s earlier Money20/20 blog, you know that IBM has a great line up of  featured executive speaking sessions and daily Wake Up with the CEOs […]

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