FinTech

A new digital bank needs a new customer service experience

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. The big questions is what’s next? How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to […]

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How do you solve a $48 billion payment fraud problem?

According to recent information from Juniper Research, online payment fraud losses from e-commerce, airline ticketing, and money transfer and banking services are expected to reach $48 billion by 2023, more than double the $22 billion in losses estimated for 2018. There’s been a wave of data breaches, now what? The wave of data breaches in […]

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Event: Reinventing Financial Services


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Financial services live at IBM Think 2019

Welcome to Think 2019 in San Francisco, CA! This week the conference begins, and I hope you’re booking plans to engage with the great financial services activities and experts at the conference. Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. […]

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Digitizing the flow of goods, information and money with blockchain

Blockchain is one of the hottest movements in the financial services industry, but people continue to question where it exists on the hype cycle at every major conference I attend. While other companies are still defining use cases and exploring proof of concepts, IBM already has blockchain solutions in production and often encourages new clients […]

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Technology is solving the retirement wealth decumulation challenge

Every retiree deserves access to the life they’ve worked so hard for their entire adult lives, but poor financial planning often means that they fall short. Now, advances in technology are finally enabling them to plan for the retirement that they want by automating a critical part of financial planning: wealth decumulation. The Baby Boomer […]

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How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

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IBM RegTalk webinar series 2019: The beginning of AI-enhanced AML

Around the world, financial institutions and the regulatory bodies who govern them are awakening to the potential applications of technology in financial crime prevention. While this has long been a promise of technology providers in this area, it is now finally, coming to fruition. Join our in-depth conversation, hosted by Watson Financial Services General Manager, […]

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Automating is the way of the future in banking

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Together, the convergence is causing major change in all aspects of our lives. Business processes are being recreated and automated; and to keep up, we need to change the way that we work and […]

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Making financial services more secure at IBM Think 2019

Security. What does it mean to you? Feeling safe. Protected from threats. Guarded from attacks. Privacy. To those working in the financial services industry, security is at the core of their business. The rise of artificial intelligence and machine learning might help protect business assets, but it is also making it easier for the bad […]

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Serving payments customers in the age of instant gratification

Like millions of others, I enjoy having a cup of coffee at various retail coffee establishments. Over the years, these coffee shops, especially the large chain variety, have evolved with upgraded choices to increase customer satisfaction and happiness. Enhancements start with mobile app-based personalization such as social currency, rewards programs, and probably most importantly, streamlined […]

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RegTalk Podcast Episode 1: Accelerating innovation for AML compliance

With five U.S. regulatory agencies announcing their support and latitude on experimentation in the field of AML innovation, financial institutions are changing their mindset from one of “adequate compliance” to “compliance innovation.” But understanding where to begin this journey, using technologies like artificial intelligence, machine learning, process automation and natural language processing, as well as […]

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