Client Stories

Has GRC reached its tipping point? Observations from the front lines

As a products organization, we have the good fortune of working with exceptional clients, industry analysts, market research teams and business partners. Through our many daily interactions we have been witness to a wave of patterns forming that are changing the face of governance, risk and compliance (GRC). This wave suggests the organizations have reached […]

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IBM and Thomson Reuters join forces to simplify how financial institutions tackle regulatory compliance challenges

In the financial services industry in the United States, one thing remains constant – change.  Whether policy makers are encouraging deregulation, or increasing regulatory requirements, regulatory change has been a constant.  As recently as two weeks ago, the U.S. Federal Reserve Board announced proposed tailoring of prudential standards for FBOs, following on similar tailoring for […]

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General Motors is shifting gears with powerful GRC technology

As technology like IoT and AI continue to revolutionize the automotive industry, cyberattacks, natural disasters, changes in industry regulations, supply chain disruption, and product recalls all are just a small sample of the catalog of risks that can negatively impact an automotive company’s reputation, and affect its bottom line. To avoid or mitigate these risks, […]

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AI and the rise of digital humans in financial services

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019.[1]  Every type of work is undergoing a transformation. A 16 trillion dollar opportunity, artificial intelligence will fundamentally change every business process, every […]

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Digital first in banking: Going beyond the interface

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. It is hard to remember how we managed with the rudimentary tools of ten […]

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The cyber security threat landscape in financial services

Gary Meshell, WW Leader Financial Services, IBM Security, opened his IBM Think 2019 talk, How Financial Services Companies Should Respond to Cyber Security Attacks with a bold assertion and truism.  “It’s not a matter of if you will be breached, but just a matter of when,” he said. Financial services firms must do more than just […]

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A new digital bank needs a new customer service experience

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. The big questions is what’s next? How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to […]

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Financial services live at IBM Think 2019

This blog has been updated to include video replays of live sessions at IBM Think 2019 and presentation pdfs when available. Read below to find session materials related to financial services. Welcome to Think 2019 in San Francisco, CA! This week the conference begins, and I hope you’re booking plans to engage with the great […]

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Digitizing the flow of goods, information and money with blockchain

This blog has been updated to include video replays of live sessions at IBM Think 2019 and presentation pdfs when available. Blockchain is one of the hottest movements in the financial services industry, but people continue to question where it exists on the hype cycle at every major conference I attend. While other companies are […]

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How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

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Making financial services more secure at IBM Think 2019

Security. What does it mean to you? Feeling safe. Protected from threats. Guarded from attacks. Privacy. To those working in the financial services industry, security is at the core of their business. The rise of artificial intelligence and machine learning might help protect business assets, but it is also making it easier for the bad […]

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