Client Stories

AI and the rise of digital humans in financial services

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019.[1]  Every type of work is undergoing a transformation. A 16 trillion dollar opportunity, artificial intelligence will fundamentally change every business process, every […]

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Digital first in banking: Going beyond the interface

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. It is hard to remember how we managed with the rudimentary tools of ten […]

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IBM Solutions and Services for Banking

IBM banking solutions help you create a superior customer experience, build agile core banking systems, offer innovative payment services and optimize enterprise risk management.


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The cyber security threat landscape in financial services

Gary Meshell, WW Leader Financial Services, IBM Security, opened his IBM Think 2019 talk, How Financial Services Companies Should Respond to Cyber Security Attacks with a bold assertion and truism.  “It’s not a matter of if you will be breached, but just a matter of when,” he said. Financial services firms must do more than just […]

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A new digital bank needs a new customer service experience

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. The big questions is what’s next? How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to […]

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Financial services live at IBM Think 2019

This blog has been updated to include video replays of live sessions at IBM Think 2019 and presentation pdfs when available. Read below to find session materials related to financial services. Welcome to Think 2019 in San Francisco, CA! This week the conference begins, and I hope you’re booking plans to engage with the great […]

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Digitizing the flow of goods, information and money with blockchain

This blog has been updated to include video replays of live sessions at IBM Think 2019 and presentation pdfs when available. Blockchain is one of the hottest movements in the financial services industry, but people continue to question where it exists on the hype cycle at every major conference I attend. While other companies are […]

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How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

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Making financial services more secure at IBM Think 2019

Security. What does it mean to you? Feeling safe. Protected from threats. Guarded from attacks. Privacy. To those working in the financial services industry, security is at the core of their business. The rise of artificial intelligence and machine learning might help protect business assets, but it is also making it easier for the bad […]

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Hot banking sessions at IBM Think 2019

With such a great lineup of education and activities for financial services leaders at IBM Think from February 12-15  in San Francisco this year, planning your agenda will be tough. While there is a great array of banking-specific sessions from which to choose, the sessions below are highly recommended. These sessions include financial services leaders […]

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Transforming IT banking Infrastructure and IT department mindsets

Many banks and financial services are starting or continuing their transition to a customer-centric model of doing business. To do this, companies are rigorously evaluating the right systems and processes needed to support their transformation. These new systems need to handle very large and variable workloads, with strong security and cost-efficiency. But it’s not a […]

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Six fundamental components of effective compensation plan communication

Communicating compensation plans to your sales team requires a balance of brevity and specificity that can be difficult to achieve. Below we’ve outlined 6 fundamental components you should include in all of your compensation plan communications. 1. Draft a clear and concise compensation message Your compensation plan rollout should be written in clear, straightforward language […]

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