AI

In conversation: Laura Polak and Christophe Delaure

Innovating AI in user experience (UXD) to empower the first line of defense The potential applications of rapidly evolving artificial intelligence (AI) across industries continues to dominate the headlines. Opportunities for smarter solutions and more efficient applications present decision-makers with new choices in their technical strategies. One area includes the role of AI in Risk […]

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What the technology, process and people of a future-ready bank look like

“Your architecture is how you build trust with your customers.”  This quote from IBM Senior Vice President of Industry Platforms, Bridget van Kralingen, speaking at the Reinventing Financial Services event, captures what the day was about. On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about […]

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The SIFMA Ops Report: Three trends in AI

Last week, I had the pleasure of attending a panel session at the SIFMA Ops conference in Phoenix. Leaders from UBS, Morgan Stanley, DTCC and Price Waterhouse Cooper explored where the industry was with adopting AI technologies. In what offered inside views of how leading financial institutions are prioritizing and planning AI adoption projects, the […]

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Three success factors in security operations

There are five trends that all industries are facing, but I’d argue no industry is feeling them more acutely than financial services: Shareholders increasingly demand higher margins, as customers increasingly expect more personal and convenient experiences. Digitization of Society is accelerating, with specific stress to financial services where new capabilities with new competitors will force […]

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Getting back to basics: Let omni-channel engagement form the basis of your bank’s transformation

Having become used to frictionless, streamlined digital services, most customers are all too aware of what superior customer engagement and service feels like. The customer-focused efforts of digital natives are constantly pushing the bar higher, while most banking institutions’ customer experiences continue to lag behind. A raft of new digital innovations have enhanced, but not […]

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IBM playing key role in Canadian summit to modernize payment systems

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit, held in Toronto on May 9-11 with industry leaders, innovators and challengers. While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust […]

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Putting smart to work: Raising Cora

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. A digital reinvention […]

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Kicking off Think 2018 with intelligent automation in banking

“Intelligent automation allows business and technology to function together for a common goal instead of against working against one another.” – Saket Sinha, IBM Vice President & Partner, Banking & Financial Markets To a maximum capacity audience and kicking off an exciting week of IBM Think 2018 in Las Vegas, IBM VP Saket Sinha led […]

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Staying on brand: How to humanize virtual agents, just enough

We are currently at a point in time where virtual agents (VAs) have become more commonplace within customer service than ever. The global chatbot market is expected to reach $1.23 billion by 2025. Now, interacting through a text or a web app for customer service is not all that awkward and has gone mainstream. A growing number, […]

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Lingmo breaks down language barriers with IBM

Try to picture this scenario: you are in a foreign country, let’s say China, on a business trip. You don’t speak the language, don’t have any contacts, and are relying on a vanilla translation app on your phone to help you get out and about. Then, something unexpected happens: your passport gets stolen. You rush […]

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How Promontory and IBM are reshaping financial services through AI

The one constant in every compliance professional’s life today is an abundance of pages. Thousands upon thousands of often complex and intellectually challenging rules, regulations and policies that dictate the boundaries of how financial institutions behave. Whether it’s the Dodd-Frank Act, which spans more than 22,000 pages, or MiFID II, which is quickly approaching the 15,000 […]

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