AI

How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

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IBM RegTalk webinar series 2019: The beginning of AI-enhanced AML

Around the world, financial institutions and the regulatory bodies who govern them are awakening to the potential applications of technology in financial crime prevention. While this has long been a promise of technology providers in this area, it is now finally, coming to fruition. Join our in-depth conversation, hosted by Watson Financial Services General Manager, […]

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Event: Reinventing Financial Services


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Automating is the way of the future in banking

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Together, the convergence is causing major change in all aspects of our lives. Business processes are being recreated and automated; and to keep up, we need to change the way that we work and […]

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Serving payments customers in the age of instant gratification

Like millions of others, I enjoy having a cup of coffee at various retail coffee establishments. Over the years, these coffee shops, especially the large chain variety, have evolved with upgraded choices to increase customer satisfaction and happiness. Enhancements start with mobile app-based personalization such as social currency, rewards programs, and probably most importantly, streamlined […]

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Hot banking sessions at IBM Think 2019

With such a great lineup of education and activities for financial services leaders at IBM Think from February 12-15  in San Francisco this year, planning your agenda will be tough. While there is a great array of banking-specific sessions from which to choose, the sessions below are highly recommended. These sessions include financial services leaders […]

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Top banking and financial markets blogs in 2018

It is that time of year when we do an annual review of the blogs our readers viewed the most on our Insights on Banking blog. Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for […]

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Financial services at IBM Think 2019

IBM will be hosting IBM Think 2019 from February 12-15 this year at a new location in San Francisco, CA. And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace Digitally transforming operations, operating models […]

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Artificial intelligence is a game-changer, but are you AI-ready?

At the October Money 20/20 in Las Vegas, Yousef Hashimi, Vice President and Partner of IBM Cognitive Big Data and Analytics, and Rob Palacios, Executive Vice President and Director of Texas Capital Bank (TCB) Labs, sat down for a fireside chat about driving value in organizations with artificial intelligence (AI) and what it takes to […]

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How emerging tech can drive world-class banking customer experiences

At Money 20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. When Stephens asked Lord where he felt financial institutions should start to make momentum with change, […]

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Thinking forward: Financial Services and the AI Revolution

Artificial intelligence is changing the game. According to Stanford professor Andrew Ng, AI is the “new electricity,” already generating billions in value as it transforms industries such as IT, health care — and now financial services. Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights […]

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Where is the financial services industry in the digital transformation journey?

At the 2018 Money20/20 US conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. IBM was there in full force. And I had the pleasure of hosting a panel of CEOs three mornings in a row. See the IBM at Money2020 playlist below for some of the […]

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