AI

What customer complaints can tell you about your experience (and your compliance)

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well […]

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A new era of technology enabled financial risk management (Part 1)

In this series of blogs, we will focus on four transformative technologies with emerging risk applications that can help banks and financial institutions grow profitability and protect the enterprise. Each technology is at the start of an enormous adoption growth curve, and has been the subject of intense discussion. In this edition, read how these […]

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IBM Solutions and Services for Banking

IBM banking solutions help you create a superior customer experience, build agile core banking systems, offer innovative payment services and optimize enterprise risk management.


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Reinventing the client advisor interaction model is the future of wealth management

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. We expect that future interactions will be powered by smart platforms that connect data from internal and external sources to create a seamless, omni-channel experience. In […]

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IBM and Thomson Reuters join forces to simplify how financial institutions tackle regulatory compliance challenges

In the financial services industry in the United States, one thing remains constant – change.  Whether policy makers are encouraging deregulation, or increasing regulatory requirements, regulatory change has been a constant.  As recently as two weeks ago, the U.S. Federal Reserve Board announced proposed tailoring of prudential standards for FBOs, following on similar tailoring for […]

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Delivering differentiated business value with intelligent routing of payments

Innovative payment options today are driving competition and rapid changes in the payments industry. The payments business has started to embrace a more client-centric model as payments customers, both retail and commercial markets, increasingly demand new payment options such as real-time payments. Financial institutions serving these customers are looking at ways to offer flexibility and […]

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Get rid of the noise by streamlining your audit with IBM OpenPages

The internal audit program is critical to any organization that intends to provide efficient, compliant and safe services to its clients. Internal audit provides independent, objective assurance over an organization’s risk management, internal control, governance and the processes in place for ensuring effectiveness, efficiency and economy. It has proven to be a valuable tool for […]

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Stop money laundering with a proactive AML approach

The recently revealed $8.8 billion Troika Laundromat offshore money laundering scandal was a vast and complex deception. Not just a limited scheme, between 2006 and 2013 it facilitated fake trade deals, reinsurance fraud, tax evasion, hidden investments, a fuel pricing fraud scheme at Sheremetyevo Airport—and much more. The Organized Crime and Corruption Reporting Project and […]

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The top five challenges and opportunities for AI in RegTech

In the span of a just few years, artificial intelligence (AI) has gone from a niche, relatively abstract concept, to entwining itself in multiple aspects of our daily lives. AI has found applications such as how we avoid traffic while navigating the physical world, to how we search for products online, to how we interact […]

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AI and the rise of digital humans in financial services

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019.[1]  Every type of work is undergoing a transformation. A 16 trillion dollar opportunity, artificial intelligence will fundamentally change every business process, every […]

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Calling the true innovators: Venture into the future of financial services

Three years ago, banks were looking at fintechs with a wary eye. Two years ago, they were appointing chief innovation officers to dip their toes in with proof-of-concept projects or in-house incubators. Now, they are all in. From the open banking regulatory initiatives in the UK and Europe to the opensource, hybrid cloud strategies that […]

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Embracing disruption at Bank Innovation Ignite with IBM

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace Digitally transforming operations, operating models and technologies to compete in a changing industry structure Optimizing risk, compliance and security These leaders are forming new partnerships—with […]

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