Automating is the way of the future in banking

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The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Together, the convergence is causing major change in all aspects of our lives. Business processes are being recreated and automated; and to keep up, we need to change the way that we work and even our workplaces.

At Think this year, there are several sessions that show how we can cope with these major changes and to learn from others who may be ahead of us in adapting to the needs of the future.

Transform for bigger business impact

Learn about the “The Future of Work” in session 7260A. Whether we’re ready for it or not, the future of work is here! Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it. The leaders in this space are applying intelligent automation (automation further empowered by AI) across not one, but multiple styles of work. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Automate so employees can focus on high value work

No single technology transforms the workplace, but together everything changes. Attend session 7261A to explore Pearson Education’s journey in collaboration with IBM Automation to express this transformation in its education services to clients, and how it is applying automation to its own processes: A design for the future of work; a digital workforce enabling colleagues to focus on the work they really want to do.

Be compliant while cutting costs and improving customer experiences

For a great case study on how business automation can reduce costs, improve customer experiences, and improve compliance, attend session 4932A to see how Trustmark improved loan cycle times while reducing costs with IBM Digital Business Automation. Trustmark, a leading US bank with 220 branches, faced critical challenges in its commercial and consumer loan operations. Its processes were slow and lacked automation, which was impacting customer experience and the bank’s ability to win new business in this highly competitive market. Trustmark implemented a solution that transformed the loan process, which reduced costs and improved compliance.

Automated front and back office

Attend session 3028A to learn how Bank of Yokohama automated their front- and back-office.  Bank of Yokohama (BoY), the largest regional bank in Japan, has embraced agile automation, intelligent workflows and new working methods to drive customer experience and business growth. BoY rolled out a rapid, large-scale process automation that saved 60,000+ hours of work. Further, BoY has defined a three-year roadmap to drive enterprise automation and process optimization at scale. Simultaneously, using IBM marketing solutions, the bank transformed its front-office operations to deliver seamless omni-channel customer experience.

Be as prepared for the future as you can be by attending these great sessions at Think.


On Wednesday, February 13 from 8:30-10:00 AM, don’t miss the IBM Financial Services Networking Breakfast at Think where you can hear from Tom Eck, CTO and VP of IBM Cloud and Financial Services, and Sandip Patel, General Managing Director of IBM Insurance, and join banking and insurance industry experts and like-minded peers in discussions of the key imperatives and new technologies driving the industry. Please pre-register as there is limited space available.


–>Watch the Think Concierge videos to learn how to make the most out of Think 2019.

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