Content Director

How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

Continue reading

Automating is the way of the future in banking

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Together, the convergence is causing major change in all aspects of our lives. Business processes are being recreated and automated; and to keep up, we need to change the way that we work and […]

Continue reading

Making financial services more secure at IBM Think 2019

Security. What does it mean to you? Feeling safe. Protected from threats. Guarded from attacks. Privacy. To those working in the financial services industry, security is at the core of their business. The rise of artificial intelligence and machine learning might help protect business assets, but it is also making it easier for the bad […]

Continue reading

Top banking and financial markets blogs in 2018

It is that time of year when we do an annual review of the blogs our readers viewed the most on our Insights on Banking blog. Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for […]

Continue reading

Evolution through digital reinvention in banking

Today’s banking systems evolved from the first merchants bartering and carrying goods between early villages and towns. From there, banking expanded across the world in the form of lenders supporting trade across the Silk Road in ancient Greece, the Roman Empire, and the Han Dynasty. Our most closely related banking systems evolved in medieval and […]

Continue reading

Discover what the world is Thinking about open banking

Open banking, or the use of open APIs to develop financial applications, is famously on the rise. A simple look at the #openbanking hashtag on twitter will give you a front row seat to the open banking conversation. For financial institutions, open banking has been considered both a threat and an opportunity. From an IBM […]

Continue reading

FinTech year in review: What we saw and where we’re going

Sibos, which is one of the premier global financial conferences, seemed different this year. The dominant story is that fintech startups and banks are better off as friends than foes. Fintech, once seen as a disruptor, is now becoming a mainstream and also a collaborating partner. Taking advantage of each other’s strengths is leading to strong […]

Continue reading

The five biggest technology trends affecting FinTech today

Two years ago, I wrote an article on the 6 biggest trends in FinTech. Looking back, I’m happy to say that there has been significant progress in all the areas. A year after that, I wrote Everyone is Talking about APIs to discuss a trend that, at the time, was new to the industry. In […]

Continue reading

Everyone’s talking about APIs. Why?

While looking at the predictions for the FinTech area for 2017, I started noticing that APIs were showing up again and again. As Jim Marous notes in his article, Top 10 Retail Banking Trends and Predictions for 2017, “APIs were not even listed as a 2016 trend, but was #4 in 2017.” The Let’s Talk […]

Continue reading

The complex impact of fintech and legacy systems on banking

A recent article in The Globe and Mail, The biggest threat to banks? Legacy systems, not fintech (November 2016), by Mike Gardner seemed to go viral on my Twitter stream. In the article, Mike describes huge losses for JP Morgan and the collapse of MF Global caused by IT systems and the use of inappropriate tools that […]

Continue reading