AI
Industry technology, innovation, transformation
How Vodafone digitally reinvented its call centers with AI
Written by Marina Brady | November 22, 2019 | AI, Telecommunications, Media and Entertainment
By 2020, 85% of all customer interactions will be handled without a human agent. ...read more
Can tweets predict the next flu epidemic?
Written by Arzi Rachman | November 16, 2019 | AI, Healthcare, New Normal
What if crowdsourced data and Twitter sentiment could predict when and where flu outbreaks will occur? ...read more
To handle loss claims after natural disasters, insurers turn to AI
Written by Christie Schneider | October 30, 2019 | AI, Cloud, Insurance
CodeObjects’ virtual assistant was launched in one week to field loss claims from Hurricane Michael. ...read more
What’s an AI-informed snack?
Written by Michael Todd Cohen and | October 7, 2019 | AI, Customer Experience, Retail and Consumer Products
Cerealto Siro's AI snacks are made possible through I+Radar, a new tool built in partnership with IBM and I+dea. ...read more
Asma Shabab breaks the rules to reveal how tech impacts humanity
Written by Justine Jablonska | September 18, 2019 | AI, Big Thinkers, Government
An expert on AI's cultural impact, Shabab has always been a rebel, which she defines as continuously exploring how to challenge herself. ...read more
Meet the Swedish drone enthusiasts combating crop disease
Written by Matt A.V. Chaban | August 26, 2019 | AI, Data, Retail and Consumer Products
Mats Persson didn't want to help save Sweden's potato crops or cut down on pesticide use—he and his fellow IBMers just wanted to play with some new drones. ...read more
VW’s AI-powered Virtus sedan brings the cognitivo car to Copacabana
Written by Matt A.V. Chaban | July 2, 2019 | AI, Automotive, Customer Experience
The Manual Cognitivo in VW's new Virtus sedan not only improved the driving experience—sales soared, too. ...read more
IoT technology is improving eye surgeons’ workflow
Written by Justine Jablonska | June 6, 2019 | AI, Healthcare, IoT
A smarter, more connected experience is making surgical flows smoother and simpler for eye surgeons. ...read more
An AI-powered government: Michael Gleaves explains how technology can change lives
Written by Rich McKay | May 15, 2019 | AI, Government
“People don't just buy products, they buy answers to the problems they want to solve.” ...read more
