Industry technology, innovation, transformation

How Vodafone digitally reinvented its call centers with AI

Written by Marina Brady | November 22, 2019 | AI, Telecommunications, Media and Entertainment

By 2020, 85% of all customer interactions will be handled without a human agent. more

Can tweets predict the next flu epidemic?

Written by Arzi Rachman | November 16, 2019 | AI, Healthcare, New Normal

What if crowdsourced data and Twitter sentiment could predict when and where flu outbreaks will occur? more

To handle loss claims after natural disasters, insurers turn to AI

Written by Christie Schneider | October 30, 2019 | AI, Cloud, Insurance

CodeObjects’ virtual assistant was launched in one week to field loss claims from Hurricane Michael. more

What’s an AI-informed snack?

Written by Michael Todd Cohen and | October 7, 2019 | AI, Customer Experience, Retail and Consumer Products

Cerealto Siro's AI snacks are made possible through I+Radar, a new tool built in partnership with IBM and I+dea. more

Asma Shabab breaks the rules to reveal how tech impacts humanity

Written by Justine Jablonska | September 18, 2019 | AI, Big Thinkers, Government

An expert on AI's cultural impact, Shabab has always been a rebel, which she defines as continuously exploring how to challenge herself. more

Meet the Swedish drone enthusiasts combating crop disease

Written by Matt A.V. Chaban | August 26, 2019 | AI, Data, Retail and Consumer Products

Mats Persson didn't want to help save Sweden's potato crops or cut down on pesticide use—he and his fellow IBMers just wanted to play with some new drones. more

VW’s AI-powered Virtus sedan brings the cognitivo car to Copacabana

Written by Matt A.V. Chaban | July 2, 2019 | AI, Automotive, Customer Experience

The Manual Cognitivo in VW's new Virtus sedan not only improved the driving experience—sales soared, too. more

IoT technology is improving eye surgeons’ workflow

Written by Justine Jablonska | June 6, 2019 | AI, Healthcare, IoT

A smarter, more connected experience is making surgical flows smoother and simpler for eye surgeons. more

An AI-powered government: Michael Gleaves explains how technology can change lives

Written by Rich McKay | May 15, 2019 | AI, Government

“People don't just buy products, they buy answers to the problems they want to solve.” more