Travel and Transportation

Industry insights, perspectives, expertise

Can a smart mobility app propel Italy’s century-old railway?

Written by Matt A.V. Chaban and John Kultgen | November 15, 2019 | Cloud, Customer Experience, Travel and Transportation

The Nugo app could only be made by Gruppo FS—no one else knows the ins-and-outs of Italy better. ...read more


Globetrotting is the best education for IBM’s Greg Land

Written by John Kultgen | July 17, 2019 | Big Thinkers, Business Operations, Travel and Transportation

“At one point my siblings thought I was a CIA operative, because I’d go to a place like Johannesburg or Dubai on 24-hour notice.” ...read more


New apps lift pilots’ preflight burdens

Written by Matt A.V. Chaban | July 11, 2019 | Business Operations, Data, Travel and Transportation

The Fly Now and Roster apps allow Singapore Airlines pilots to prep from anywhere, saving time, convenience and 50 pounds of manuals. ...read more


How blockchain can make your next trip Instagram-worthy

Written by Rich McKay | March 10, 2019 | Blockchain, Supply Chain, Travel and Transportation

Travelers want unique experiences they can manage with ease and simplicity. But is the travel industry ready to accommodate them? Blockchain can help. ...read more


IBM’s Dee Waddell wants to bring the world together through travel

Written by Rich McKay | December 11, 2018 | Big Thinkers, Travel and Transportation

IBM’s Dee Waddell wants to bring the world together through travel. ...read more


With AI-powered translation, industries look to speak every customer’s language

Written by Jordan Teicher and Joseph Rakowski | November 20, 2018 | AI, New Normal, Travel and Transportation

In customer service, Lingmo's Danny May says, communication is crucial. That's why companies are turning to AI-powered translation tools. ...read more


At United Airlines, Jason Birnbaum aims for transformation without the turbulence

Written by Jordan Teicher | September 7, 2018 | Big Thinkers, Customer Experience, Travel and Transportation

United Airlines' digital transformation had yet to prove truly transformative. Jason Birnbaum wanted to change that. ...read more


Smoother flights when AI runs the show

Written by Guest Author | August 23, 2018 | AI, IoT, Travel and Transportation

New AI and mobile technologies are helping airlines and engineers tackle maintenance issues faster and more comprehensively. ...read more


No matter which class you fly, AI is personalizing airline travel

Written by Guest Author | August 20, 2018 | AI, Customer Experience, Travel and Transportation

In a competitive field of low-cost carriers, legacy airlines are turning to artificial intelligence to personalize the journey for customers and build brand loyalty. ...read more